BCMGlobal is a leading independent third-party servicing specialist, with over €45bn assets under management and 800 employees across five European jurisdictions: the UK, Ireland, Italy, Spain and the Netherlands.
We combine deep subject matter expertise, best-in-class processes and proprietary technology platforms to achieve the best possible outcomes for our clients, which include over 125 of Europe's leading banking and financial services institutions. Our services are tailored to meet each client's needs and we provide support throughout the entire loan lifecycle, from origination to redemption, including loan workout and real estate services.
The Training Coordinator is responsible for the design, development, and delivery of a comprehensive suite of learning and development programmes across the organisation, with a particular focus on the loan servicing, customer service and the mortgage originations business. BCM Global ASI Limited is regulated by the Central Bank of Ireland, and many colleagues are subject to fitness and probity requirements which are largely met through training. This includes training across the areas of induction, customer engagement, regulatory, business process, and continuous improvement initiatives. The role ensures the business delivers compliant, best-practice services aligned with client expectations and regulatory frameworks, including consumer protection principles. They will work alongside the Leadership team to ensure effective and appropriate skills are maintained and developed and will make recommendations for change as appropriate.
What you'll do
The Training Coordinator will be involved in the following activities:
* Deliver structured training programmes including local induction, refresher training, and continuous improvement workshops, ensuring effective knowledge transfer through evaluation and feedback.
* Work with internal support functions and management, as well as relevant external industry bodies to design a programme of training that meets multiple stakeholder needs.
* Design and develop innovative and engaging training materials such as guides, presentations, and process documentation to support workshop delivery.
* Facilitate stand-up training sessions in various formats (e.g. classroom, virtual, workshops), adapting delivery style to suit different learning preferences.
* Manage training records and administration tasks.
* Continuously review and enhance existing training programmes to ensure relevance, effectiveness, and alignment with business needs.
* Research and stay informed on industry developments, regulatory changes, and emerging best practices to ensure training content remains current and fit for purpose.
* Ensure all training materials and messaging meet business, legal, and regulatory requirements, including ensuring compliance with training requirements under regulatory Codes such as the Consumer Protection Code 2025.
* Engagement with key stakeholders including Change management to ensure delivery of training following operational, regulatory and system changes.
* Investigate and implement new training tools, techniques, and resources to enhance learning outcomes.
* Support the organization of the L&D schedule, prioritizing induction training and responding to changing business needs.
* Complete ad hoc training-related projects as required by the business.
* Ensure all mandatory and regulatory training is completed by the business.
What you'll bring
* Demonstrable experience of delivering training within the financial services remit.
* Ability to create engaging training using a variety of tools and resources.
* Strong written and verbal communication skills, with the ability to communicate effectively at all levels.
* Excellent organizational skills and ability to manage workload to meet deadlines.
* Customer-focused approach with a commitment to supporting team development.
* Results-driven mindset with a focus on delivering high-quality training outcomes.
* Collaborative team player – credible, enthusiastic, and supportive.
Desirable Qualifications:
* Third-level qualification.
* An understanding of loan servicing and mortgage originations businesses is desirable, including familiarity with relevant regulations and industry codes.
* Qualification in APA or QFA.
* A CIPD qualification in Learning & Development or equivalent is advantageous.
What we offer
* A fair and inclusive recruitment process.
* A supportive and friendly work environment with talented colleagues.
* Competitive benefits including matched pension, life assurance, enhanced parental leave, and more.
* A flexible and blended working culture that supports your wellbeing and development.
* A commitment to diversity, equity, and inclusion, where everyone is valued and respected.
* The opportunity to be part of a growing business with ambitious plans and a strong reputation in the market.
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We are an inclusive employer whose people work collaboratively. We encourage, support, and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our Company journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate based on diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at BCMGlobal. Successful applicants will be required to complete background screening prior to commencement of employment.