A highly skilled Complaint Handling Specialist is required to join our team in a dynamic and fast-paced environment. The ideal candidate will have a strong background in laboratory procedures and excellent interpersonal skills.
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Key Responsibilities:
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1. Coordinate complaint handling analysis and investigation activities for a wide range of medical devices.
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2. Perform laboratory duties related to complaint analysis and investigation activities.
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3. Assist in test procedure development and non-routine analyses relating to root cause investigations.
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4. Coordinate cross-functional activities in the investigation of customer complaints and determination of root cause.
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5. Possess an awareness of manufacturing processes and final products.
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6. Conduct laboratory support functions, perform and coordinate instrument maintenance, calibration, and alignment checks.
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Requirements:
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7. Bachelor's Degree (Level 8) in Engineering, Science, or related discipline.
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8. Experience in a medical device or related environment.
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9. Lab environment experience.
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10. Strong interpersonal, communication, and organizational skills.
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11. Practical working knowledge of statistical data analysis, problem-solving, and quality improvement tools and techniques preferred.
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Career Opportunities:
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The successful candidate will be part of a high-performing complaint handling and medical device regulatory reporting department, providing value throughout the product life cycle through within Medical Device Reporting and Vigilance compliance.