Ardboyne Hotel is part of the Cusack Hotel Group and based in Navan, Co Meath.
Our Front Office team are currently seeking to recruit a Full-Time Supervisor (39 Hours) to join their professional, highly skilled team. If you have the relevant qualifications /experience, or looking to break into the hospitality industry and would like to develop your career within a busy 3* hotel and have a real passion for the industry we could have an excellent opportunity for you. Must have availability evenings and weekends
Responsible to: Revenue & Reservations Manager
Purpose of Job: To promote a positive image of the Hotel to both customers and colleagues. To ensure the smooth and efficient running of reception
Service Promise: "Be First to Greet" – Our service promise becomes our guarantee for the service our customer can expect to experience. It communicates to the customer how you are going to meet and exceed their expectations.
Key Duties and Responsibilities
* To ensure that our guests are greeted in a warm and friendly fashion and in a professional manner.
* To ensure effective implementation of all front office standard of performance procedures
* To monitor all front office cash transactions, float and till procedures and to ensure that procedures are carried out in accordance with Company policy
* To ensure the professional operation of the back office
* Take and confirm reservations to our guests
* Establishing a strong communication with Accommodation team
* Dealing with any customer complaints in a professional manner and notifying management of these.
REQUIREMENTS
* 1-2 years' experience as Hotel receptionist essential for this role
* Proven track record of managing a team within a 3* hotel environment
* Fluency of written and spoken English with absolute attention to detail
* Able to work on own initiative and equally able to work as part of the overall management team
* Available for work during weekends and holidays.
* Proficient with Hotel booking systems and PMS- Guestline would be an advantage
Benefits:
* Employee discount
* Food allowance
* Gym membership
* On-site parking
* Bike to work scheme
* On-site parking
* Extensive Training Academy and Development
Job Type: Full-time
Benefits:
* Bike to work scheme
* Company events
* Employee discount
* Gym membership
* On-site parking
* Staff Meals On Shift
Schedule:
* 8 hour shift
* Weekend availability
Job Types: Full-time, Permanent
Pay: €14.50-€15.00 per hour
Benefits:
* Bike to work scheme
* Employee discount
* Gym membership
* On-site parking
* Sick pay
* Wellness program
Work Location: In person