Key Responsibilities
* Action Planning and Execution
* Cross-Functional Team Leadership
* Customer Relationship Building
* Issue Resolution and Escalation Management
* Solution Delivery and Implementation
* Technical Expertise and Support
The ideal candidate will possess a strong technical background, with experience in database and systems management, Active Directory, Office 365 management, Saas Technologies, and Cybersecurity.
Required Skills and Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field
* 4+ years of proven experience as a Technical Account Manager or similar role in the IT industry
* Strong communication and interpersonal skills
* Problem-solving skills and strategic thinking
* Project management and prioritization skills
* Proficiency in using CRM software and other relevant tools
Preferred Qualifications
* Mastery degree in a related field
* Familiarity with cloud computing and cybersecurity best practices
* Experience with Salesforce.com
* Languages: Fluent Written and Spoken English required
About this Role
This role offers an exciting opportunity to work with clients, providing them with exceptional support and service. The successful candidate will be responsible for managing client relationships, ensuring they receive the highest level of support and service.
Job Description Summary
We are seeking a highly motivated and experienced Technical Account Manager to join our team. In this role, you will be responsible for managing and nurturing relationships with key clients, ensuring they receive the highest level of support and service.
Job Description
As a Technical Account Manager, you will act as a trusted advisor to our clients, helping them to optimize their use of our product and achieve their strategic objectives. You will be responsible for developing and executing action plans to resolve critical product issues impacting the customer or the business relationship.
Key Performance Indicators (KPIs)
* Client satisfaction and retention
* Issue resolution and escalation management
* Solution delivery and implementation
* Techincal expertise and support
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