Overview
As an IT Systems Administrator at DOCOsoft, you are the first line of support for our infrastructure, systems, and applications across all business areas. You will manage joiner, mover, and leaver processes, maintain service desk standards, and resolve issues for internal users, partners, and contractors. Your duties cover the entire Microsoft 365 stack and Azure, including endpoint management, collaboration tools, license tracking, directory services, and app provisioning. You’ll handle Intune and Autopilot builds, troubleshoot connectivity and access issues, and uphold documentation and compliance. Unresolved or complex cases are escalated per company protocol, ensuring smooth operations across our cloud and on‑premises environments.
Responsibilities
Serve as the initial point of contact for infrastructure, systems, and application support across all business areas, providing L1 triage and resolution for user issues involving endpoints, collaboration tools, SaaS apps, and on‑premises services; elevate unresolved or complex cases according to company SOPs.
Manage the joiner, mover, and leaver processes by delivering Day 1 readiness for new employees, maintaining accurate records for staff transitions, ensuring timely deprovisioning, and upholding strict license management and hygiene.
Manage and monitor backup systems such as Veeam and Azure Backups, ensuring regular backup schedules are maintained and performing restoration tasks as needed to support business continuity.
Build and maintain endpoints using Microsoft Intune and Autopilot, ensuring that all devices are patched, compliant, and accurately tracked in the asset register.
Maintain high service desk standards by creating well‑categorised tickets, leveraging the knowledge base, and actively contributing to SOP and KB documentation.
Assist with procurement and RMA processes for peripherals and accessories, coordinating effectively with vendors and internal stakeholders.
Administer basic Azure and directory services, including group access, app assignment, portal checks, reporting, and triaging identity and access tickets.
Troubleshoot connectivity issues such as Wi‑Fi and VPN problems, verify DNS and DHCP settings, diagnose network issues, and assist with firewall and access requests.
Handle routine operational tasks such as directory services, printer management, file share administration, remote access setup, and standard application provisioning, while ensuring documentation and compliance are maintained.
Key Attributes
3+ years of experience in an IT Systems / Support Administration role.
A degree in Information Technology, Computer Science, or a related field.
Experience working in an Azure environment (AZ900 Certification is favourable).
Experience in automation, developing and implementing comprehensive workflows with tools such as PowerShell, Power Automate, Microsoft Endpoint Manager, and Intune.
Strong end‑user expertise across various platforms and technologies, including remote access and cloud‑based productivity applications such as O365 and OneDrive.
Highly motivated, self‑starting problem‑solving mindset.
Strong interest in the latest technology and keeping up to date with new systems, processes and services that can bring benefits to the team and company.
Excellent communication and interpersonal skills, proven ability to engage effectively with highly technical teams and less technical stakeholders.
Adept at bridging the gap between IT specialists and end‑users by tailoring explanations to suit the audience, ensuring complex technical concepts are consistently translated into clear, actionable information.
Benefits
25 days Annual Leave
Private pension
Bonus scheme
Private health
Life assurance
Equal Opportunity Employer
DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.
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