MSL Motor Group, a family-owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long-term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic after-sales dealership, representing multiple leading brands and delivering exceptional aftersales service to our valued customers. In our state-of-the-art aftersales facility, the aim of our enthusiastic team is to ensure that every customer experience is seamless, professional, and satisfying.Are you passionate about luxury cars and exceptional customer service?If so, we have the perfect opportunity for you.Position: Aftersales Booking AdvisorLocation: MSL Service Centre, North DublinWhats in it for you?Competitive salary and bonus structureGreat working hours, ranging between 8.00am to 6.00pm, Monday to SaturdayFast paced and friendly team environmentFull training and developmentModern offices with excellent facilitiesOnsite car parkingVHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work schemePRSA Company contributionsMain Duties And Responsibilities IncludeHandle inbound and outbound calls from customers wishing to book service or repair workEstablish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried outDetermine workshop availability using the booking systemLiaise with our service advisers regarding specific job info and any other queriesContacting customers after they have taken delivery of their vehicle to discuss their level of satisfactionCompleting customer satisfaction follow ups, upon completion of surveys following completed workCapturing, recording and updating customer details in our Keyloop DMS and supporting technologiesContacting customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.Updating the CRM system with leads and relevant information gatheredHandle customer complaints and escalate as requiredRecording various dates for service, NCT, seasonal reminders etc. in the DMS and following up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders)Report writing and various ad hoc administrative dutiesThe Successful Candidate Will IdeallyHave previous experience in a similar roleBe from a motor industry background and have technical knowledgePossess excellent administration and IT skillsHave experience with the Keyloop DMSExceed our customers expectations in terms of customer servicePossess excellent telephone skillsExhibit excellent communication and interpersonal skillsBe efficient, with good organisational skills and attention to detailHave the ability to work on their own initiative; multitask and meet deadlinesWork well as part of a teamBe flexible, with the ability to learn and think quicklyDisplay a positive, enthusiastic, can-do attitudeIf you are ready to take your career to the next level and you meet the above criteria, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.SkillsExcellent Customer Service Skills Strong Admin & IT Skills Customer follow up