Join to apply for the Grade IV Clerical Officer Out of Hours role at Beaumont Hospital
Post Title: Grade IV Officer Out Of Hours
Post Status: Temporary, Part-Time
Department: Accident & Emergency
Location: Beaumont Hospital & Affiliated Sites
Reports to: Manager for the Out of Hours Service
Salary: Appointment will be made on Grade IV Scale (€35,256- €51,206, LSI1 €52,768, LSI2 €54,370) at a point in line with Government pay policy
Hours of work: 20 hours part-time (but may work up to 37hrs). The Out of Hours service operates overnight from 17:00hrs to 8:00hrs, Monday-Friday. 24 hours Saturday, Sunday and all Public Holidays throughout the year. Night working is an integral part of this role.
Closing Date: 12 Noon on 17th September 2025
Notes: The hospital reserves the right to close the competition early should a substantial number of applications be received. A panel will be formed as a result of this campaign for Grade IV Officer from which current and future specified purpose vacancies may be filled.
Details of Service:
The Emergency Department provides consultant lead acute emergency care to adult patients with presentations number in excess of 60,000 patients per year. The out of hours administrative staffing provide a dedicated service to the Emergency Department and Hospital admissions and patient desks. As part of the role the post holder will be required to follow defined processes and procedures in order to accurately record patient activity on the hospital information systems, engage with multiple stakeholders to ensure the efficient operation of the department’s activities. In order to meet the service needs of the hospital the post holder may be required from time to time to work at different locations to the normal place of work within the service. The post holder will also be expected to provide cover for colleagues during times of absences.
Responsibilities
Principal Duties and Responsibilities:
Administration
* Ensure the efficient and accurate registration of patients
* Manage all internal and external telephone enquires professionally
* Interview/financial assessment of patients awaiting admission
* Chart retrieval and management when requested
* Undertake mandatory training and maintain it consistently
* Ensure that objectives are met and service levels maintained
* Support the stocking, preparation and issuing of hospital documentation (correspondence, reports, etc.) to the highest standard to ensure quality and accuracy
* Ensure that archives and records are accurate and readily available
* Maintain confidentiality of documentation, records, etc.
* Maximise the use of technology in ensuring work is completed to a high standard
* Ensure line management is kept informed of issues
* Handle general clerical duties such as filing, photocopying
Customer Service
* Promote and maintain a customer focused environment and notify Line Manager of any deficiencies
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users / customers and report same to Line Manager
* Provide exceptional customer service to internal and external stakeholders
Human Resources
* Ensure active contribution to ensure even distribution of workload amongst the team, considering absence due to annual leave etc.
* Co-operate and work in harmony with other teams and disciplines
Service Delivery
* Actively participate and support change and improvement initiatives within the service; implement agreed changes to the administration of the service
* Encourage and support co-workers
* Flexibility in order to ensure shift cover for planned or unplanned absences in the service
Standards, Policies, Procedures and Legislation
* Maintain own knowledge of employer policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met
* Maintain own knowledge of relevant regulations and legislation (e.g. FOI Acts, GDPR)
* Ensure consistent adherence to procedures within area of responsibility
* Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
Qualifications
Selection Criteria: Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. Applications will be assessed on the basis of how well candidates satisfy these criteria.
Mandatory:
* Professional Qualifications, Experience, etc
* Eligible applicants will be those who on the closing date for the competition: Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004
Or (i) Have obtained a pass (Grade D) in at least five subjects from the approved Leaving Certificate list, including Mathematics and English or Irish, with at least Grade C on higher level in three subjects; Or (ii) Have completed a relevant examination at a comparable standard in another jurisdiction; Or (iii) Hold a comparable and relevant QQI Level 6 qualification. Note: See the full text in the original job spec for details on grades and programmes.
* Candidates must possess the requisite knowledge and ability for the proper discharge of the office.
* Age restrictions apply as described in the original text.
Other requirements:
* Be able to work rostered shifts including evenings and nights, Monday to Friday and weekends/public holidays
Supplementary information:
The Hospital: www.beaumont.ie
Management Unit: www.beaumont.ie/hr
Informal Enquiries ONLY to: Name: Avril O'Byrne; Title: Emergency Department Out of Hours Manager; Email: avrilobyrne@beaumont.ie
The criteria for ranking and/or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Please ensure your application demonstrates these requirements. This Job Specification is a guide and may be amended.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
* Industries: Hospitals and Health Care
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