Customer Service Role
We are seeking an individual to join our team in a Customer Service position. The role involves interacting with customers, understanding their needs and providing solutions.
* This will involve greeting and engaging with customers on the banking floor – enquiring as to their needs. Guiding customers to self-service options such as mobile app, internet banking and kiosks.
* Directing customers to Teller/Customer Service if required. Handling basic queries and complaints – directing senior staff as needed.