Description
We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland's national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland's social and economic growth.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.
Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland's water services and meeting the needs of the communities we serve for generations to come.
The Role:
The Financial Governance and Compliance Function delivers all Integrated Assurance activities and Continuous Controls Monitoring for Uisce Éireann. The function plays a key role in supporting the CFO and other Finance teams in activities related to oversight groups such as the Water Advisory Board, Public Accounts Committee and Oversight Monitoring Group. Additionally, the function is responsible for delivering the Expenditure Approvals Committee process in conjunction with the Commercial Team and drives an effective review process for commercial contracts in Uisce Éireann. It also oversees all Insurance activities for Uisce Éireann and provides preliminary audits and review services of the business on contracts implementation.
The Insurance area is not only responsible for ensuring that UE has the most appropriate insurance cover in place, it is also responsible for ensuring that insurance related claims are investigated and managed in a cost-effective manner in accordance with policy terms and conditions. The insurance team is responsible for supporting the Insurance Placement Team in the delivery of insurance programme placements, handling of insurance queries from the business and other duties as assigned.
Reporting to the Insurance Claims Manager, the Insurance Claims Regional Lead is responsible for the developing and delivering of insurance incident and claims investigation services to the organization.
Main Duties and Responsibilities:
* Responsible for a geographic area liaising with local authorities and service delivery partners to investigate public liability claims (personal injury and property damage) to determine liability and prepare investigation reports
* Work closely with the Insurance Claims Manager in developing and delivering Insurance Incident and Claims investigation services to the organisation
* Attend incidents to represent Uisce Éireann on the ground in the event of significant loss and act as customer liaison in order to ensure that customers and others affected by our activities are treated fairly
* Exercise judgement and take ownership of and manage claims/settlement issues relating to distressed customers who are in need of assistance in accordance with Uisce Éireann governance and funding policy
* Responsible for managing a team / Insurance Handler / Officer resource. This will entail the distribution of claims to ensure portfolios within the team are appropriate
* Deploy risk mitigation measures/contractors on a Without Prejudice basis
* Liaise with Insurance Brokers/Insurers/Loss Adjusters etc. regularly with regard to the status of incidents/claims
* Attend claims reserving reviews to ensure claims are adequately reserved
* As required by the Insurance Claims Manger exercise judgement and take ownership of and manage claims/settlement negotiations with Third Parties and their representatives
* As required attend Court to give evidence and to instruct legal representatives and engage in settlement negotiations
* Responsible for adherence to settlement authority levels in place
* Responsible for engaging with the Insurance Claims Manager to seek approval for any claims in excess of approved settlement authority levels.
* In conjunction with the Insurance Claims Manager prepare and handle significant Property Damage/Business Interruption Claims in order to ensure a positive outcome is achieved
* Provide regular updates to Management and Communications in respect of significant losses which occur
* Establish, build, and maintain relationships with Local Authority representatives in order to ensure that claims are investigated and managed efficiently
* Manage recoveries where Uisce Éireann Property has been damaged by third parties
* Liaise with the business and other stakeholders as required
* Assist with Owner Controlled claims in a particular region & any other claims that may arise.
General Duties and Responsibilities:
* Collaboration with key internal stakeholders across the UÉ business
* Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
* Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
* Conducts duties and responsibilities in accordance with Uisce Éireann's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation
* Other duties as required.
Knowledge, Skills and Experience:
* Relevant third level qualification and/or ACII, CDIP LA or equivalent. Insurance Institute of Ireland/Chartered Insurance Institute is desirable
* On the road Insurance claims/accident investigation and loss adjusting experience (with an emphasis on Public Liability claims) preferably obtained in a Loss Adjusting Firm, Insurance Company and/or other In-house environments
* In depth knowledge of the Personal Injuries assessment Board protocols and experience of attending court and negotiating personal injury settlements would be an advantage
* An understanding of the insurance market and various classes of general insurance with a particular emphasis on complex claims
* A minimum of 5 years' Experience in the water, utilities or similar industries is desirable
Good understanding and experience of working in a self-insured environment
* Ability to develop and maintain effective strategic partnerships with key stakeholders internally and externally and offer guidance and support to make the right decisions
* Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate complex information to others
* Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
* Skilled in continuously reviewing safety practices and suggest ways for improvement.
The closing date for receipt of applications for this vacancy is 05/02/2026.
Please note that applications submitted after this closing date will not be accepted.
*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.
Uisce Éireann is an equal opportunities employer.
We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.