We are on the lookout for an experienced, enthusiastic, and bright individual to join our dynamic breakfast & lunch team as a Food & Beverage assistant.
This is a full time role that includes early mornings, weekdays, and also weekends. This is not a seasonal position, so will require full shifts after the summer season too.
The successful candidates will be reporting to the Food & Beverage Management team and will support them in the efficient running of the hotel breakfast and lunch in Off The Bone Gastropub ensuring the customers are offered the highest quality standards and value for money. With your enthusiastic, helpful, and friendly personality, you will also provide the highest standard of customer service and care to the customers and guests at all times, to the very best of your ability. Having an in-depth product knowledge specifically in relation to food service and service standards.
We are proudly certified as a Great Place to Work since November 2022 and are certified as an Excellent Employer for 2023 as part of Failte Ireland's Employer Excellence Programme and we offer structured programs for growth and career advancement as we consider our employees to be our greatest asset.
Duties & Responsibilities:
* Provide exceptional service to our guests, ensuring their dining experience exceeds expectations in an efficient and personalised manner.
* Responsible for maintaining a comfortable atmosphere in the restaurant, by controlling and monitoring heating, lighting, and music / TVs
* Collaborate with the kitchen team to deliver outstanding food and beverage offerings.
* Maintain a clean and organized work area, adhering to health and safety regulations.
* Contribute to creating a welcoming and comfortable atmosphere for our guests.
* Greet the customer when they arrive and thank them for their custom when they leave.
* Ensure the OTB restaurant, is set up and ready to open as per the agreed & advertised times & maintained on an ongoing basis
* An in-depth knowledge of the food menu, including any specials of the day, how the dishes are cooked, and being able to recommend dishes.
* Be aware of all the allergens that may be contained in each of the dishes.
* Be confident in your ability to explain what is in each dish if requested.
* An in-depth knowledge of the range of drinks that are available which also includes wines.
* Throughout service, follow correct procedures as stipulated by the hotel in the service of food and beverages in the OTB Gastropub.
* Up-sell and maximise food & beverage sales revenue whenever and wherever possible.
* Issue receipts to all customers as required.
* Be aware of Food Hygiene Regulations and carry out any tasks or duties in conjunction with such regulations.
* Complete daily and weekly cleaning checklists ensuring high standards of hygiene are maintained at all times
* Attend any training and meetings that management may require you to attend.
* Observe all Health and Safety rules and ensure the safety of yourself, guests, and work colleagues.
The ideal candidate must be a morning person as this shift will begin at 6am! The ideal candidate must also have:
* A minimum of 2+ years' experience in a high volume/fast paced Food & Beverage environment is essential.
* Passion for the hospitality industry and a commitment to a long-term career in the field.
* POS system experience would be advantageous.
* Team player with the ability to multi task and have excellent presentation skills with a fine eye for detail.
* Excellent personal presentation/grooming to represent our brand professionally at all times.
* A true people person who can deliver exceptional customer service with confidence and professionalism.
* A warm, friendly, positive and approachable personality when dealing with fellow staff and guests.
* Ability to take the initiative and demonstrate working independently while multi tasking and follow up on queries and enquires as part of a shift.
* Exceptional customer service skills, with the ability to handle customer inquiries and complaints in a professional manner
* A hard working problem solver with a can do attitude who can think outside the box.
* Excellent organizational skills and ability to multi task and prioritise tasks effectively and maintain a seamless operation in particular during busy periods.
* Fluent English and excellent communication skills.
* Be adaptable and willing to work a variety of shifts, including midweek, late evenings & weekends as per operational requirements.
* Have full permission or hold a valid visa to work in the EU
What we can offer you:
Company funded educational programs
Opportunity for internal career growth, progression & promotion
Advanced online training programs through our e-learning personal development platform
Access to GN Employee Assistance & Wellbeing Program
Recruitment bonus through our GN refer a friend scheme
Excellent Employee Recognition Programme
Employee Social Events
Industry leading complimentary meals on duty
Attractive 20% Employee discount on bar & restaurant food
Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
Bike to work scheme
Xmas savings club
On site parking
Uniform provided.
Note: Please only apply if you can begin work at 6am.
These roles will involve working a variety of shifts including midweek, and busy weekends. We are looking for experienced Full Time or Part Time candidates. #J-18808-Ljbffr