Service Advisor
Our client, a market leading employer in the motor sector, based in Limerick, has an immediate opening for a full-time Service Advisor to join their team.
This position is an excellent opportunity in a growing industry sector so if you are interested, please apply directly or send your CV to
About the role:
1. You will be scheduling customer vehicle service bookings by phone, email and walk-in
2. Determining workshop availability for service, maintenance and repair work
3. meeting and greeting all service customers promptly and professionally
4. Checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop
5. Maintaining up to date progress of your customer vehicles undergoing service and/or repair
6. Advising and agreeing with customers on additional work or costs
7. Ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
8. All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of 'work-in-progress'
9. Liaising with other teams in the business, management, reception, sales, warranty, parts
10. Assisting with gathering customer service feedback
Skills and experience:
11. Excellent front line customer service skills and experience
12. At least 2 years' experience in a similar role in the motor industry
13. A working knowledge of vehicle management systems / Keyloop /Kerridge
14. Good communication, interpersonal and presentation skills
15. Good attention to detail for recording all relevant details in documentation and systems.
16. Ability to prioritise, multi-task, manage time effectively particularly at peak times
17. Ability to work on own initiative when required or as part of a small team
18. Flexibility in your approach to work
19. Full, valid, current driving licence for driving in Ireland
20. If you are from outside the EEA, you will need to hold a current work permit for Ireland
Reward package:
21. Fulltime permanent contract with a leading motor group in Ireland
22. Competitive Salary
23. 22 days paid annual leave
24. Manufacturer Training
25. Contributory Pension Plan
26. Team and individual bonus plans
27. Access to Benefit, our discounts, learning and wellness app
28. Employee Assistance Programme and access to a wellbeing app
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