About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment
About The Role
We offer a wide range of support and benefits to our employees including:
Free Online Doctor Consultations via Web-doctor
Competitive Salary
Contributory Pension after qualifying period
21 Days Annual Leave increasing with service to 26 Days
Staff Benefits/Discount Programme
Employee Assistance Programme
Training and Development Opportunities
We are searching for a Senior Operations Manager to manage and oversee a team of Managers and personnel to ensure high standards of cleanliness across client sites. At OCS, being your best is at the heart of our values. This is why we will provide you with all the tools, training, support and resources that you need to develop in your career.
Job Purpose
The Senior Operations Manager is responsible for overseeing cleaning operations across multiple sites within a designated region. This role ensures
Key Responsibilities
Business Growth and Profitability
To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals
To ensure all costs are controlled within budgets
Ensure contract prices are reviewed and increases agreed with clients
Ensure that the company purchasing procedure is followed and that documentation is completed such as Plant & Machinery Capital Requisition and Purchase Order Forms
To ensure the Region achieves/exceeds its financial targets annually and periodically as required, this includes profit & loss and sales
To liaise regularly with your line Manager/Directors in terms of business objectives, financial aspects, innovation and business growth opportunities
To attend review meetings on at least a monthly basis to review the Region’s actual financial performance against budget and requirements
To achieve new sales growth, identify opportunities for the company. Directing the Business Development Manager and management team accordingly
Contract / Site Management
Ensure the cleaning specification is implemented and adhered to. Review the contracts as necessary to meet the company and clients’ requirements
Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients
Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively
People Management
To oversee the recruitment, induction, training and development of direct reports, to ensure a high calibre of capable managers and supervisors
To ensure that all managers and supervisors understand and are focused on meeting the Region and company objectives
Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company’s required standards
To carry out an annual performance/ personal development appraisal with managers and direct reports
Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required
The Person
An experienced Senior Manager with proven ability of managing people and revenue of c€30 Million contract cleaning sector is essential
A passionate and motivational people manager
Ensure Innovation and Social mobility charters are embedded within the company
Work towards ensuring the company is Carbon Neutral policy
Maintain the brands way of working, uphold and protect our culture and values as a business
Why Work for Us
Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources
Equal Opportunities Employer who promotes diversity
Innovative Approach to the Employee Journey
A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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