Who are we?
For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and
more fun with those we love. We are Made for Life.
Our mission statement:
Crafting clothes for life's everyday adventures. Today, tomorrow and always.
Our Product formula:
Considered style. Trusted Quality. B Corp certified.
Equality and inclusion isn't an aspiration but the standard. We promote and drive equality
within our workforce to ignite an inclusive foundation for us all to build from and truly connect
with our customers, colleagues, and communities alike. You play a key part in creating an
environment free from prejudice, racism, sexism, harassment, bullying and any other form of
marginalisation in our workplaces.
Role Summary
The Challenge – Balancing Our Values While Being Commercial
We're looking for talented Store Managers who thrive in a dynamic retail environment, enjoy life
to the full, understand our brand and customers, and have a passion for developing and
succeeding. As a natural leader, you will coach, develop, and support your team to help them
reach their full potential while nurturing a fun and exciting store atmosphere.
Role Responsibilities
* Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture
through your team. Align yourself with the company's social and environmental mission
and champion initiatives you can directly impact.
* Deliver Outstanding Customer Experience – Ensure the highest and most consistent
standards of customer service and engagement.
* Drive Commercial Success – Take ownership of the store's performance, making data-
led business decisions, identifying opportunities, and driving results.
* Lead & Develop Your Team – Inspire, coach, and support your team members to reach
their full potential through ongoing development and feedback.
* Maintain Visual & Operational Excellence – Uphold store presentation, product
displays, and stock standards to create an inviting shopping experience.
* Ensure Compliance & Profitability – Manage store operations effectively, including
stock control, security, and health & safety, while ensuring profitability.
Store Manager
Job Description
Sensitivity: General
* Build Community Connections – Foster relationships with local businesses and
community initiatives, supporting FatFace's broader purpose.
Skills and Experience
We're looking for a Store Manager with:
* Proven experience in retail management with a track record of driving commercial
success.
* Strong leadership skills with the ability to inspire, motivate, and develop a high-
performing team.
* Excellent communication and organizational abilities.
* A passion for delivering exceptional customer experiences.
* Ability to make data-driven decisions and spot opportunities for growth.
* Experience in visual merchandising and stock management.
* A positive, adaptable, and resilient attitude in a fast-paced environment.
Role Competencies
* Leadership & People Development – Ability to lead, mentor, and develop a motivated,
engaged team.
* Commercial Acumen – Understanding of key business drivers and ability to make
strategic commercial decisions.
* Customer Focus – Commitment to delivering exceptional service and creating
memorable experiences.
* Communication & Influence – Strong verbal and written communication skills, with the
ability to engage and inspire.
* Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges
with positivity.
* Operational Excellence – Attention to detail in managing store operations, stock
control, and compliance
Key Contacts and Relationships:
* Reporting to: Area Manager
* Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and
Marketing teams
* External relationships: Customers, Local Community Partners
Accountable for Resources:
* Store team performance and development
* Store budget and financial targets
* Stock control, and loss prevention
* Store compliance with company policies and legal requirements
Store Manager
Job Description
Sensitivity: General
We are committed to building a diverse and inclusive team. If you're excited about this role but
your experience doesn't align perfectly, we encourage you to apply — you might be just the right
fit.
FatFace Benefits:
Financial & Protection Benefits
* Sick pay allowances
* Critical Illness Income protection/ Death in service (for salaried colleagues)
* Pension scheme – with net deduction and salary sacrifice options
* Dental insurance (colleague funded)
Discounts & Perks
* 60% off FatFace products
* 25% discount at Next stores (across full price products)
* O2 phone discount
* Discounted gym membership
* Cycle to Work scheme (for salaried colleagues)
* EV vehicle scheme (for salaried colleagues)
* Perkbox – our online platform offering:
o Day-one access
o Exclusive brand discounts
o Wellbeing content
o Home workouts and more
Health & Wellbeing
* Specsavers eye care scheme
o Eye tests and contributions to glasses
* Free period products
* EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support
Learning & Development
* THRIVE – our learning management system:
o Day-one access
o 1,000s of learning resources
Time Off & Leave
* 25 days holiday plus bank holidays
* Sabbatical leave (in line with service)
* Enhanced family-friendly policies – including enhanced maternity leave
* Flexible Working Opportunities – flexible working requests can be made from day one of
employment and are considered on an individual basis.
Additional Perks
Refer a Friend scheme