We are looking for a
Support Engineer with strong pharma domain experience
to provide technical support, troubleshoot issues, and ensure smooth operation of IT systems within regulated environments.
The role involves working closely with R&D, QA, and manufacturing teams to maintain compliance and deliver high-quality support.
Key Responsibilities:
Provide L1/L2 IT support across pharma applications, lab systems, and devices.
Troubleshoot incidents, perform root cause analysis, and escalate where required.
Ensure systems adhere to GxP, FDA, and other regulatory guidelines.
Collaborate with cross-functional pharma/IT teams to resolve technical issues.
Document procedures, support logs, and compliance reports.
Must Have Skills:
Pharma/Healthcare domain Experience
Hands-on experience in IT support (Windows, O365, Networking, Ticketing tools).
Knowledge of lab systems (e.g., LIMS, CDS) is a strong plus.
Strong problem-solving and communication skills.