As an operational sales manager, you will manage, motivate and inspire your team of inbound/outboundagents. You will mentor, support and develop your team to allow them to gain knowledge andunderstanding of their business area and the company to ensure the business's success You willhave an excellent 'can-do' attitude and be able to adapt to ever -changing business requirementsDay-to-day responsibilities include but are not limited to the below:• Lead your team and ensure they fully understand their main driver to achieve the target andhit SLA/KPIs• Ongoing development planning to drive performance through effective communication anddocumentation• Plan for the week/month ahead based on current issues and analysis of the previousweek/month's stats• Deliver weekly plans through daily performance & stat reviews• Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in linewith policies• Deliver documentation based on the constant coaching and improvement of their team• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areascompleted for review by senior management• Keep up to date with any campaign/company updates and changesKey Requirements:• Must have at least 2 years experience in a management position leading a sales team totargets• Competent user of salesforce• Uses statistical analysis to implement long-term and short-term fixes• Set a constant example in terms of behaviour and setting standards• Gains feedback and analyse the way you communicate• Always consistent and professional