At Astellas we are making treatments that matter to people. We are tackling the toughest health challenges, placing the patient at the heart of everything we do. Through our global vision for Patient Centricity, we integrate the patient experience into our everyday working practices. We have developed ground‑breaking medicines in immunology, oncology and urology, improving and saving the lives of patients worldwide. Learn more at Astellas.com.
Graduate Onsite Support Engineer (2 year FTC)
Location: Kerry, Ireland. This is a 2‑year FTC starting September 2026. The position is 100% onsite and may require occasional evening or weekend work.
Purpose And Scope
The On‑Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently.
Role and Responsibilities
Learn and work with IT technical support for hardware, software, and networking issues.
Understand routine maintenance and upgrades on IT systems and equipment.
Diagnose and provide technical information on computers, servers, networks, and other technological components.
Follow onsite team guidance and perform hardware repairs, replacements, and system updates as needed.
Customer Service
Engage with clients to address technological concerns promptly and professionally.
Communicate effectively to understand client requirements.
Train and support end‑users on technology usage and best practices.
Documentation And Reporting
Document and maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.
Document configurations, procedures, and troubleshooting steps for future reference.
Provide regular status updates and reports to management.
Compliance And Security
Ensure compliance with company policies, industry standards, and regulatory requirements.
Follow company security protocols to protect client data and IT infrastructure.
Team Collaboration
Work as one team across sites to share knowledge and improve processes.
Collaborate with on‑site support teams such as Lab, AV, and with remote teams (Infrastructure, Security) to provide the best possible service.
Act as the hands and eyes for remote teams when required (Network, Server, Security).
Required Qualifications
Minimum degree level qualification in IT or an equivalent field.
Minimum graduate or recent graduate status, with degree completed before September 2026.
Preferred Qualifications & Skills
Good knowledge of computer hardware, software, networking, and operating systems.
Strong troubleshooting and repair skills for IT equipment and systems.
Excellent customer service and communication skills to interact with users.
Ability to work independently and manage multiple tasks effectively.
Fluent in written and verbal business English.
Valid driver’s license and willingness to travel to other local sites as required.
What Awaits You at Astellas
Global collaboration within a connected community dedicated to improving patient lives.
Contributing to life‑changing therapies with real‑world patient impact.
Engaging in relentless innovation within a forward‑thinking company.
Experiencing a culture of growth and support that fosters development and progression.
Our Organisational Values and Behaviours
Impact
Innovation
Integrity
One Astellas
Accountability
Courage
Sense of Urgency
Outcome Focus
Benefits
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address.
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