About the Role
As a Global HRIS Integration Expert, you will play a key role in supporting the organization's HR business function globally by leveraging best practice use, governance, and monitoring of our HRIS application (SuccessFactors).
This role involves managing the integration landscape to ensure seamless operation, utilizing proven SuccessFactors experience and HR knowledge to lead projects, guide the HR business function through requirements gathering, and contribute to business process improvement, change management, quality assurance, risk management, and user enablement.
Through collaboration and effective project delivery, this role ensures full value extraction from the SuccessFactors solution.
Key Responsibilities:
* Drive efficiencies in configuration to support enhanced ways of working across global teams.
* Cross-train across other SuccessFactors modules and relevant employee-facing products that integrate with the SAP SuccessFactors suite.
* Deliver new business solutions by executing projects end-to-end, including requirements gathering, gap analysis, solution design, process documentation, system configuration, test planning and execution, training documentation support, and post-go-live support.
* Manage direct reports and work closely with an offshore team.
* Handle day-to-day system changes/issues for relevant modules, including configuration and role-based permissions.
* Oversee the SuccessFactors release cycle and collaborate with the Global HRIS Manager to determine the release plan/approach.
* Conduct thorough testing of system changes in lower instances and Production environments.
* Ensure regular refreshes of lower instances to mirror Production settings as part of regular system maintenance.
* Support organizational communication and change management efforts.
* Maintain updated and accurate system configuration documentation.
* Ensure compliance with change management processes.
* Provide ongoing support to end users, understanding the end-to-end process.
* Interact with SuccessFactors Support and our Support Partners to manage issues/resolution.