Job Overview
In this role, you will be working for a large banking organisation who are looking for a Customer Operations Specialist to join the organisation on an initial 12-month basis.
Duties and Responsibilities
* The FSG Retail Operations Team delivers operational and third-party stakeholder management services supporting the wider Retail, Arrears, Credit & Collections (RACC), Customer Management and Loan Recoveries.
* Business units in a simple and efficient manner.
* The role is part of a large and dynamic, fast-paced team, with responsibility for working within guidelines to achieve agreed daily targets, ensuring information is complete, accurate and readily available.
Key Requirements
1. Maintain a clear focus on agreed goals to achieve expected results.
2. A self-starter with the ability to work on your own initiative, possessing a strong attention to detail.
3. Excellent interpersonal and communication skills, with confidence to interact with all levels of management on a regular basis. Understand the need to provide high-quality customer service, deliver to customer expectations and act with total integrity.
4. Strong time management skills, with the ability to prioritise tasks.
Desirable Competencies
* Communication & Influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
* Results Focus – Goes beyond focusing on agreed goals to create new and stretching challenges and learn from mistakes.
* Teamwork & Collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
* Customer Relationship Management – Takes personal responsibility for delivering a level of service that often exceeds customer expectations.
* Problem-solving & Decision-making – Appropriately analyses issues, draws on expert advice, consults and collaborates, making decisions.
What You'll Get in Return
Flexible working options available.