Are you passionate about delivering exceptional service and ready to take the next step in your insurance career?
Join our client based in Mallow as an
Account Handler.
If you are a detail-oriented professional with a customer-first mindset and a desire to grow within a collaborative and dynamic environment, we would be delighted to hear from you.
In this role, you will be joining a dedicated team dealing with a broad range of insurance products from personal lines, farm, and commercial lines.
As a niche team running at the intersection of personal and commercial insurance, the Farm team offers a unique environment to deepen your insurance expertise making it an ideal stepping stone for those aspiring to move into a future career in commercial insurance.
Key Responsibilities:
Provide day to day support and servicing to existing clients on their insurance needs, e.g., issuing renewals and renewal comparisons.
Deliver exceptional service to customers with professionalism, empathy, and efficiency.
Understand customer needs thoroughly through active listening and informed discussions.
Handle ad hoc customer requests as they arise including mid-term adjustments, claims reporting and management.
Identifying new business opportunities and following up by issuing quotations to the client.
Carry out robust due diligence on customer risks and identify suitable market options and cover solutions.
Maintain correct and clear documentation and file notes in line with system protocols (e.g. Applied Relay).
Contribute positively to a team-focused, professional, and solution-oriented environment.
What We're Looking For:
APA or CIP qualification (or working towards)
Experience working within a broking (personal or commercial) team with an understanding of insurance products and processes
Strong interpersonal and communication skills with a customer-first mindset
A prominent level of attention to detail and an investigative mindset
A collaborative team player who supports teammates and team leaders alike
Excellent time management, with commitment to reliability and productivity
Willingness to take initiative and help drive a positive team culture
Understanding of and compliance with fitness and probity standards and the Minimum Competency Code
Experience using Relay is helpful but not essential.
What We Offer:
A supportive and collaborative team culture
Continuous professional development opportunities
Opportunity to make a real impact within a growing and dynamic business
Competitive salary and benefits package