Product Success Manager
Product Success Manager (for product managers who want to guide other product teams). 4 days ago – Be among the first 25 applicants.
This is a unique role. Product management experience is a must-have, and you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.
About Aha!
Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are a very different type of high‑growth SaaS company – self‑funded, profitable, 100% remote, and recognized as one of the best fully remote companies to work for.
Team
Our Customer Success team is an all‑remote group spread across multiple time zones so we can work closely with customers when they need us. We focus on delivering consultative support and guiding customers through the product journey.
Responsibilities
* Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software.
* Delivering responsive customer service using our proven frameworks.
* Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.
* Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps.
* Helping customers integrate Aha! software with their existing tools (e.g., development systems).
* Sharing customer feedback internally.
* Testing new product functionality as needed.
* Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations.
Qualifications
* Three+ years' experience defining, managing, or launching new functionality at a growing software or technology company.
* Used a detailed go‑to‑market process to achieve product and business goals.
* Learned complex software applications and workflow methodologies.
* Written clear instructions to answer questions and explain best practices.
* Independently resolved hard challenges.
Benefits
* Base salary range for this role in the U.S. is between $80,000 and $150,000.
* Cash‑based compensation also includes profit sharing and a percentage of total pay each month toward retirement.
* Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums).
* Up to 200 hours of paid time off a year.
* 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave.
* Up to $1,000 annually for third‑party education, along with paid time off to immerse yourself in learning.
* Volunteer opportunities throughout the year.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Location
Dublin, County Dublin, Ireland
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