Dublin Field Based Service Engineer - with CSSD experience - Wassenburg Medical Ireland
Dublin Field Based Service Engineer - with CSSD experience - Wassenburg Medical Ireland
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Dublin Field Based Service Engineer - with CSSD experience - Wassenburg Medical Ireland
Benefits: Contributory Pension Scheme, Employee Assistance Programme, Private Health Insurance
About Us:
Wassenburg Ireland Ltd is a leader in delivering solutions for the cleaning and disinfection of flexible endoscopes. Based in Santry, Dublin, we specialise in:
* In-house professional training in high-end washer disinfectors and drying/conditioning cabinets
* Sales and implementation of our product range across Ireland's healthcare sector
* Clinical support, customer education, and endoscope project planning
* Nationwide servicing and validation from our expert team
Job Description:
Wassenburg Medical is seeking an experienced Field Service Engineer with CSSD experience to join our growing team in Ireland. You will play a pivotal role in providing comprehensive support for a variety of advanced medical equipment, including instrument washers, steam sterilisers, endoscope reprocessing systems, low temperature sterilisers, and ultrasound decontamination systems.
Key Responsibilities:
* Perform installation, commissioning, and validation of equipment such as including SMEG instrument washers, Matachana steam sterilisers, Wassenburg WD440 Pass Through Endoscope Washer Disinfectors, DRY 300(D) Drying & Storage Cabinets, and STERRAD low-temperature sterilizers.
* Conduct preventative maintenance and provide timely repairs to medical devices and related equipment.
* Offer clinical support to ensure proper operation and usage of medical equipment.
Customer Interaction & Relations:
* Establish and maintain positive relationships with clients by delivering exceptional customer service and technical support.
* Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues efficiently.
* Provide ongoing training to hospital staff on the use of medical equipment, ensuring compliance with regulatory standards.
Documentation & Reporting:
* Liaise with customer support administration for the processing of service reports, invoicing, and related documentation.
* Maintain accurate records of all activities and service interventions in compliance with company procedures.
Compliance & Quality Standards:
* Ensure all service activities are carried out in line with Wassenburg Medical’s quality standards and relevant industry regulations.
* Continuously update and improve knowledge on industry best practices and emerging technologies.
Role Requirements:
* CSSD Experience is a must, with a deep understanding of hospital and clinical sterilization practices and workflows.
* Technical Background:
* Ideally, a background in engineering (mechanical/electrical) or service/maintenance technology.
* Field-based experience with medical devices or electronic equipment.
* Qualifications:
* Applicants should hold a national trade qualification or further education in Engineering or Service/Maintenance Technology.
* Qualified validation engineer (Eastwood Park or equivalent) is highly desirable.
* Excellent communication and customer service skills, with the ability to build strong, trusting relationships with clients.
* Strong troubleshooting, analytical, and problem-solving skills.
* Ability to handle both electrical and mechanical components of medical equipment.
* Organizational skills and the ability to work efficiently under pressure.
* Flexibility and willingness to travel as required for field-based tasks.
* A full clean driver’s license is required.
* Knowledge of hospital and CSSD operations and how sterilization equipment integrates into these workflows is an advantage.
What We Offer:
* The opportunity to work in a specialized field of medical technology.
* A chance to contribute to a company that is well-established with ambitious growth plans.
* A role that combines technical expertise with customer interaction and satisfaction.
* Excellent opportunities for personal and professional development in a fast-paced and growing environment.
Why Work With Us?
* Private medical insurance after 6 months
* Performance related commission plan
* Company vehicle
* Laptop, Tablet & Phone
* 22 days holidays
* Full support and training
* Opportunities for professional development and growth.
* Collaborative and supportive work environment.
If you’re passionate about medical technology, have CSSD experience, and want to be part of an exciting and dynamic team, please apply today by sending your CV to info@wassenburgmedical.ie.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Medical Equipment Manufacturing
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