Who you are
* Our ideal candidate is someone that is comfortable wearing many hats
* You will need to be fluent in English
* Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager)
* Another European language is beneficial
* Enjoy interacting directly with customers; and learning about their business
* Be quick on your feet – we move fast so you should thrive on learning and change
* Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it
* Have the flexibility to support international time zones for our global customer implementations and support
* Experience of having worked with APIs, SQL, and regular expressions
* Prior experience and knowledge in payments
What the job involves
* The Ethoca Product Integration team is looking for a Sr
* Analyst, Product Integration
* This role is for our EEMEA Team to support the expansion of our product suite
* We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live
* You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams
* Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along
* Support live customers with account updates and their operations
* Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way
* Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands
* Develop and maintain expertise on all internal systems, support and onboarding processes
Benefits
* Gym membership
* Pension plan
* Share purchase options
* Extra holiday purchase optional
* 25 days holiday (excl. bank holidays)
* Work from home opportunities
* Health insurance