The Operations Support Engineer plays a pivotal role in ensuring seamless system operations. Key responsibilities include:
* Ensuring high performance standards from AVL, Ticketing, and RTPI systems.
* Addressing service-related issues at operator sites, including software troubleshooting, firmware upgrades, and hardware maintenance.
* Coordinating system installations and upgrades at NTA and customer sites, collaborating with suppliers and transport operators to resolve technical issues.
* Developing and updating documentation to facilitate knowledge transfer and standardize operational support interfaces.
* Managing incident faults, prioritizing tasks, and communicating with stakeholders.
The ideal candidate will possess strong technical skills, excellent communication abilities, and experience in IT Service Management processes. A background in engineering or computing is preferred, with a minimum of 5 years of relevant experience. The ability to manage people or projects and demonstrate experience in developing service processes and procedures is also essential.
In addition to the essential criteria, desirable skills include knowledge of public transport industry models, software design, business analysis, and project management qualifications.
We are seeking an experienced and skilled individual to join our team as an Operations Support Engineer. If you have a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity.
About the role:
* Type: Full-time
* Location: On-site
* Industry: Transport Technology
* Job type: Permanent
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.