Hotel Operations Supervisor
This senior role is responsible for overseeing the smooth functioning of all hotel departments during quieter hours.
Main Responsibilities:
* Lead a team to deliver exceptional service and ensure seamless guest experiences.
* Address guest queries, complaints, and special requests in a timely and professional manner.
* Conduct thorough audits to guarantee accurate financial reporting and implement measures to prevent discrepancies.
* Maintain stringent safety and security protocols to protect guests and staff.
* Identify opportunities to increase revenue through strategic upselling and effective inventory management.
* Collaborate with colleagues to develop and implement training initiatives that enhance staff performance.
The ideal candidate will possess outstanding leadership and communication skills, be an astute problem solver, and remain composed under pressure. Proficiency in hotel management systems and Microsoft Office suite is essential. Fluency in written and spoken English is mandatory, as is a genuine passion for hospitality and commitment to guest satisfaction.
The Night Manager will play a pivotal role in maintaining the high standards of our hotel and ensuring the comfort and well-being of our guests. If you are a motivated individual with a keen eye for detail and excellent interpersonal skills, this could be the perfect opportunity for you to grow your career within our international hotel chain.