Location: MacDonagh Office
Job type: Permanent
Overview Of Role
The Junior Application Analyst, under the general direction of the Application Service Manager, will operate all IT Support Services of health care applications and perform maintenance in an acceptable and satisfactory manner, in accordance with established department policies and procedures. The role will also be expected to demonstrate flexibility in response to emergencies, staffing, or scheduling changes. Junior Application Analyst must also come up with plans designed to help avoid problems in the first place. This involves regularly evaluating the current state of the application, identifying aspects which could be improved and recommend changes to facilitate those improvements.
Primary Duties And Responsibilities
Have you considered applying your technical expertise to improve healthcare? The industry is on the verge of major technological disruption and UPMC is leading the way by leveraging its vast global patient reach and acclaimed health IT innovations.
UPMC, a not-for-profit US-based academic and multinational healthcare system, is expanding and localizing its industry-leading IT services and innovation, to support its growing global presence. Leading-edge infrastructure and services will enable the next generation of healthcare delivery solutions for our patients globally.
As an extension of UPMC’s US and Europe-based IT Application, the UPMC Application team supports healthcare facilities in Ireland, Italy and Croatia. We want you to be part of our expanding team, where you can engage with clinical and business leaders, innovate new solutions, and realize first-hand how technology improves patient experience, paving the path for the future of healthcare. Come join our team of accomplished technologists who collaborate seamlessly across borders, develop global healthcare IT skills, and support optimal work/life balance through flexible work arrangements.
The Following Skills Are Required
* Ability to be self-directed, stay on top of deadlines and follow-up with assignments.
* Thorough knowledge of complex automated information systems management Previous experience on Health care industry supporting multiple applications preferred
* Communication skills are necessary to follow instructions effectively from a diverse group of various cross functional teams.
* Ability to juggle multiple projects simultaneously
* Excellent written and verbal communication
* High attention to detail
Responsibilities
* Provide 1st and 2nd level support for firm approved applications and technology equipment.
* Enforcing strong access control mechanisms, such as role-based access control (RBAC) and multi-factor authentication
* Keeping all software systems and applications up to date with the latest security patches. Regular updates ensure that security loopholes identified, and security issues are addressed promptly.
* Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure.
* Produce documented details of all service calls in the ticketing system.
* Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades.
* Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups.
* Maintain an in-depth knowledge of assigned application sets. With a focus on specific applications assigned to become the Subject Matter Expert for both the end user and from the troubleshooting side. Create and maintain Knowledge Base articles for end user support issues.
* Monitor support issues related to the assigned applications.
* On assigned SME applications, participate with the project team on upgrades and keeping communications open and user community are informed.
* Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues
* Recommending and installing systems updates, patches, and hot fixes
* Monitoring applications for readiness, availability, and trend analysis
* Identifying and resolving application inconsistencies and defects
* Logging application support incidents and preparing appropriate resolution plans
* Researching application problems and issues and preparing appropriate resolution plans
* Handling for application-specific documentation, including converting user requirement specifications to a detailed design specification, writing test plans, technical evaluation, and configuration specification documents
* Provides on-site and hands-on support for IT users and technology.
Qualifications & Experience
* BSc degree in Computer Science, Engineering or relevant field and at least three (3) years’ experience OR at least five (5) years equivalent experience.
* Good knowledge of infrastructure and understanding database/Application architecture
* Basic understanding of SQL and other simple programming concepts.
* Basic understanding network and various integration protocol.
Equal Opportunity Statement And Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny. #J-18808-Ljbffr