Location:South Dublin (hybrid, 2 days on site)Permanent roleSalary:€38,000 - €45,000 + benefitsCompany:is one of Ireland's leading insurance providers, renowned for its strong reputation, high employee retention, and excellent career development opportunities.TheBroker Support Leadacts as the main point of contact and support for broker partners. Your role combinesservice delivery, team leadership, business growth, and operational oversight.In simple terms:You make sure brokers get excellent support and service.You lead a team that supports these brokers.You help the business grow by enabling brokers to sell more effectively.You ensure compliance and quality standards are met.Responsibilities:Provide top-quality service to brokers via phone, email, and in-person support.Resolve issues efficiently and escalate when necessary.Maintain accurate records following regulatory and internal standards.Manage the broker support team: Assign tasks, monitor performance, provide training, coaching, and mentoring and conduct quality assurance checks.Encourage brokers to generate new business opportunities aligned with sales plans.Collaborate with Underwriting and Broker Development Managers to exceed sales targets.Skills & Competencies RequiredCIP qualification - is a mustSolid understanding of general insurance principles and underwriting processes - is a mustExperience managing a small-to-medium team : assigning tasks, coaching, mentoring, performance management.Conducting quality assurance and process improvement .Operations and reporting expert — organized, analytical, and quality-focused.Excellent communication, influencing, and negotiation skills.Ability to work independently and as part of a team .If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at or send us your updated CV to By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.