Customer Service Administrator
Reports to:
Customer Services Manager
Duration:
Contract
Location:
Leopardstown
Summary
The successful candidate will be based in Leopardstown working as part of the Customer Service Team. The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.
Principal Duties And Responsibilities
* Dealing with all aspects of customer orders.
* Dealing with product returns and credit notes.
* Dealing with customer enquiries, requests, backorders and record management.
* Ensuring all customer queries and issues are resolved promptly and thoroughly.
* Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
* Scheduling orders for delivery
* Dealing with Quality and other Departments
* Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.
* Supporting Sales Teams & Managers
* Providing administrative support to other departments, as required
Qualifications & Experience
* Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
* Excellent verbal & written communication skills
* Working knowledge of SAP
* Pharmaceutical experience desirable
* Working knowledge of SAP
* A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.
The Successful Candidate Will Be
* Flexible, hardworking and enjoy working with people.
* Articulate, courteous with a friendly telephone manner.
* Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
* Independent but able to work in a team environment, supporting team objectives.