As a Rooms Division Manager, you will oversee the Front Office and Housekeeping teams to deliver exceptional guest experiences. With a strong focus on standards, profitability, and people development, your expertise will drive hotel performance.
Key Responsibilities
* Manage the Front Office and Housekeeping teams to ensure high standards of guest service and efficiency.
* Oversee departmental budgets, labour costs, and key performance metrics such as occupancy, average daily rate, revenue per available room, and guest satisfaction.
* Develop, coach, and mentor Heads of Department and supervisors to build a strong team culture.
* Ensure compliance with health, safety, and brand standards.
* Collaborate with Sales, Revenue, and Food and Beverage teams to optimise hotel performance.
* Drive guest satisfaction scores and respond proactively to guest feedback.
* Implement systems, procedures, and training to maximise efficiency and service consistency.
Requirements
* Minimum 3 years' management experience in a 4 or 5-star hotel Rooms Division, Front Office, or similar leadership role.
* Strong knowledge of Property Management Systems (PMS), with Opera Cloud being an advantage.
* Proven leadership, communication, and people-management skills.
* Commercially astute, with experience in budgeting and revenue management principles.
* Guest-focused mindset, with a passion for delivering exceptional hospitality.
What We Offer
* Competitive salary package with performance-based bonuses.
* Career progression opportunities within our organisation.
* Ongoing professional development and training support.
* Meals on duty, uniform provided, staff parking.
* A supportive, dynamic work environment in one of Galway's leading hotels.