First point of contact for Retention calls - renegotiating customer contracts.
What We Offer
Progression to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, mentor Program, and guidance from our supervisors.
€29,000 basic salary with a €5,000 bonus structure.
The first month's bonus is guaranteed.
Key Responsibilities
Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
Updating historical customer account around retention/cancellation issues
Maintaining daily/weekly and monthly retention KPI’s and achieve targets
Ad hoc phone-based customer service and sales activities as required
Skills, Knowledge & Expertise
Considerable attention to detail desired
Have excellent communication skills
Proven ability to work in a self-directed and organised manner
Experience in a similar role and using CRM systems is an advantage
Benefits
Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme
PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
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