Overview
COMPETITION No: 2025-SLPC-1952
CLASSIFICATION: Fort Henry Guard
COMPENSATION GROUP: OPSEU - Technical
SALARY RANGE: $17.20 Per Hour
PERIOD OF EMPLOYMENT: September 24, 2025 – November 1, 2025.
HOURS OF WORK: Variable to 36 hours per week
DIVISION: Fort Henry National Historic Site
LOCATION: Kingston
POSTING DATE: September 8, 2025
CLOSING DATE: September 22, 2025
AREA OF SEARCH: Open
What can I expect to do in this role?
* Greet, orient and direct visitors by communicating key event information and health and safety reminders as they enter Fort Henry’s fall attraction, Fort Fright.
* Assist with congestion of arriving ticket holders; provide direction and critical wayfinding services to the attraction, as needed.
* Actively listen to visitor feedback while ensuring visitor concerns are escalated to the appropriate person or source if unable to resolve directly.
* Ensure a safe and enjoyable visitor experience by monitoring your zone and reporting any actual or potential hazards and providing excellent customer service.
* embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.
How do I qualify?
Knowledge And Experience
* Knowledge of customer service techniques to provide a superior customer experience.
* Understanding of tourism and its economic impact.
* Experience in crowd control.
Communication, Interpersonal And Teamworks Skills
* Strong verbal communication skills to effectively greet visitors, articulate information clearly and concisely, and maintain an audible volume in outdoor settings.
* Interpersonal skills to exercise good judgment and tact when communicating with guests.
* Ability to exercise initiative and work with minimal supervision and in a team environment.
* Outgoing, friendly personality that demonstrates a commitment to exceeding guest expectations.
Other Skills
* Ability to learn all safety protocols and procedures to ensure visitor and staff safety at all times.
* Ability to memorize key event information and health and safety regulations to communicate with all guests.
* Ability to work outdoors in a variety of weather conditions.
* Willingness to work a variable work schedule including weekends, evenings and holidays as required.
* Ability to meet the physical demands of the position which may include standing for extended periods.
Why work for the St. Lawrence Parks Commission?
* Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
* Supportive team environment
* Staff discounts
* Employee and Family Assistance Program (EFAP)
* Option to join an excellent pension plan
* Option to purchase benefits
* Percentage paid in lieu of vacation and statutory holidays
* Percentage paid in lieu of benefits
How to apply
* Please apply online at https://www.parks.on.ca/about/careers/.
* Your cover letter and resume combined should not exceed five (5) pages.
* Customize your cover letter and resume to the qualifications listed above with concrete examples.
* OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
* External candidates must identify prior employment in the Ontario Public Service, including positions, dates, and any re-employment restrictions.
* Note: Priority consideration will be given to applications received by 11:59 P.M. Monday, September 22, 2025. Applications may be accepted beyond this date.
WE THANK ALL CANDIDATES FOR APPLYING. ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). Eligibility lists are shared with OPSEU representatives.
The St. Lawrence Parks Commission is committed to employment equity and welcomes applications from people with disabilities, Indigenous, Black and racialized individuals, and a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. We will provide accommodations during the recruitment and selection process. Contact Human Resources at 1-800-437-2233, ext. 1401 for accommodation requests.
Ambassadeur de l’événement Fort Fright
NO DU CONCOURS :
CLASSIFICATION : Garde du fort Henry
GROUPE DE RÉMUNÉRATION : SEFPO – Technique
ÉCHELLE SALARIALE : $17.02 par heure
PÉRIODE D’EMPLOI : 24 septembre – 1er novembre 2025
HEURES DE TRAVAIL : Variable, jusqu’à 36 heures par semaine
DIVISION : Lieu historique national du Fort-Henry
ENDROIT : Kingston
DATE DE PUBLICATION : 8 septembre 2025
DATE DE CLÔTURE : 22 septembre 2025
LANGUE DU OU DES POSTES: anglais
AIRE DE RECHERCHE : Ouvert
À QUOI PUIS-JE M’ATTENDRE À CE POSTE?
* Vous Aurez Les Fonctions Suivantes : Agir conformément aux principes d’équité, de diversité et d’inclusion de la CPSL lors des échanges avec le personnel et la clientèle.
* Vous Aurez Les Fonctions Suivantes : Accueillir, orienter et diriger les visiteurs en leur communiquant des renseignements clés sur l’événement et des rappels de santé et de sécurité lorsqu’ils entrent sur le site de Fort Fright.
* Vous Aurez Les Fonctions Suivantes : Aider à réduire la file d’attente en accueillant les personnes détenant des billets et fournir des directives et des services d’orientation essentiels sur le site de l’attraction.
* Écouter activement les commentaires des visiteurs et faire remonter les préoccupations à la source appropriée si nécessaire.
* Assurer une expérience sécuritaire et agréable en surveillant la zone et en signalant tout danger.
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