Sales Manager65k OTE 90kAs an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirementsDay-to-day responsibilities include but are not limited to the below:Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIsOngoing development planning to drive performance through effective communication and documentationPlan for the week/month ahead based on current issues and analysis of the previous week/month's statsDeliver weekly plans through daily performance & stat reviewsPerforming coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policiesDeliver documentation based on the constant coaching and improvement of their teamAll compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior managementKeep up to date with any campaign/company updates and changesKey Requirements:Must have at least 2 years experience in a management position leading a sales team to targetsCompetent user of salesforceUses statistical analysis to implement long-term and short-term fixesSet a constant example in terms of behaviour and setting standardsGains feedback and analyse the way you communicateAlways consistent and professionalManages and assists in performance improvementsAnalytical and problem-solving skills – have the ability to interpret MI and deliver Action PlansGood understanding of Inbound and Outbound telephony/dialler systemsExcellent communication skills – effective coaching skills; the ability to build relationships & can motivate staffStrong organisational aptitude and proven time management skillsExcellent people management skillsThe proactive and decisive approach to problem-solvingStrong organisational aptitude and proven time management skillsHighly effective communicationJob Type: PermanentPay: Up to €65,000.00 per yearWork Location: In person