Arrears Support Unit Relationship Manager (ASU)
Closing date for receipt of applications is Friday the 13th of February 2026 at 17:00
Agency support not required for this role
About Pepper Advantage Ireland:
Pepper Advantage Ireland has been instrumental in
helping Irish individuals, businesses and investors navigate their financial
journey since 2012. We manage over €19bn worth of assets and have a skilled
team of more than 600 people across Dublin and Shannon. We're here to service
loans and mortgages which includes processing loan payments and when needed,
working with customers to resolve late payments or assist with financial
difficulties.
As part of the international Pepper Advantage Group, we
combine local knowledge with global expertise. With operations across the UK,
Europe and Southeast Asia, we employ over 3,500 people and have over €40bn in
assets under management.
About this role:
The purpose of the Relationship Manager Arrears Support Unit is to manage the relationship with a portfolio of borrower's accounts to identify borrowers in difficulty, establish the reason for the borrower's arrears and work with borrowers to find a solution to their arrears situation. The Relationship Manager Arrears Support Unit will also have business targets to achieve and will ensure that their role is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.
Location: Shannon
Key Responsibilities
* Financial Targets
* To generate revenue from a portfolio of accounts in line with monthly targets
* Customer Service
* To communicate with customers in a clear and concise manner
* To meet with Borrowers as required
* Adhere to service plan including rotas and call targets
* Record expressions of dissatisfaction and customer complaints on the relevant customer complaints system
* Risk Management through Compliance
* To conduct all tasks in a manner compliant with all policies, procedures, and legislative requirements.
* Ensure all accounts are reviewed and managed in line with Company procedures.
* Ensure all accounts are escalated as appropriate without unnecessary delay.
Skills & Experience
* Leaving Certificate or equivalent (Essential)
* Accredited Product Adviser (Desirable)
* Qualified Financial Adviser (Desirable)
Competencies
* Collections
* IT Knowledge
* Legal & Compliance
* Interpersonal & Behavioural Competencies
* Communication skills
* Customer Service and Commercial Awareness
* Influencing/Persuasion and Negotiation skills
* Judgment & Decision-Making
* Organizational Skills
* Team Working
Pepper is an equal opportunity employer.
Role Profiles are subject to change in line with business needs.