We're Hiring: Technical Support & Operations Manager
Location: Galway, Ireland (Office based)
Contract: Full-time, permanent
Salary & Benefits: Competitive salary, health benefits, and more
About Salto Systems
At Salto Systems, we're redefining access control with innovative, secure, and scalable solutions trusted worldwide. As we continue to expand, we're seeking a Technical Support & Operations Manager to lead our support function and keep our operations running seamlessly. This is a key role for someone who thrives on solving problems, improving processes, and leading teams to deliver an outstanding customer experience.
What You'll Do
* Lead & Grow the Team: Manage and mentor our support engineers, ensuring clear career development and balanced on-call scheduling.
* Deliver World-Class Support: Define SLAs, manage escalations, and ensure consistent, high-quality customer responses.
* Own Incident Management: Coordinate incident response, facilitate post-mortems, and drive long-term improvements.
* Enhance Operations: Oversee monitoring tools, dashboards, and automation initiatives to reduce manual workload.
* Be the Customer Advocate: Translate customer insights into actionable improvements with our Product & Engineering teams.
* Strengthen Processes: Manage ticketing systems, documentation, and knowledge base to streamline workflows.
* Maintain Security Standards: Support compliance requirements (e.g., ISO 27001, GDPR) and best practices.
What We're Looking For
* 5+ years in technical support / operations roles, with 2+ years in a leadership position.
* Experience managing SLAs, incidents, and service delivery frameworks.
* Strong knowledge of ticketing systems (e.g.,Salesforce, Joblogic Service Management) and monitoring tools.
* Hands-on technical skills: SQL basics and scripting (Python, Bash, or PowerShell).
* Familiarity with cloud platforms and modern infrastructure.
* Excellent communication skills, with the ability to stay calm and effective under pressure.
* Bonus: ITIL certification, SaaS/B2B experience, exposure to ISO 27001/SOC 2.
Why Join Salto Systems?
* Competitive salary & health benefits
* Professional development & training opportunities
* Office based in Galway
* A collaborative culture built on innovation and customer focus
How to Apply
Send your CV and a short note to with the subject line "Technical Support & Operations Manager Application".
Applications are reviewed on a rolling basis — early applications encouraged
Join us at Salto Systems and help shape the future of secure, smart access.