Advert Text We are looking for a Retail Services Coordinator to join Apleona team in Dublin area ***Full-time, permanent position*** Main duties and responsibilities Manage client CAFM systems daily, ensuring reactive, remedial, and planned work orders are accurately updated and closed out Monitor and track Planned Preventative Maintenance (PPM) completion Close work orders in line with contractual and system requirements, ensuring full audit trails, notes, and documentation are attached Maintain accurate system notes, status updates, completion reports, and contractor feedback Run and review monthly reports to confirm PPM completion, reactive close-outs, and contractual compliance Ensure all supporting documentation (service reports, certificates, photos,) is received and uploaded correctly Support monthly client reporting by validating data accuracy and completeness Review contractor invoices to ensure accuracy, correct rates, and valid back-up before approval Maintain strong cost control through accurate system management and financial validation Liaise with contractors and suppliers via email to chase invoices, service reports, certifications, and supporting documentation Ensure contractors comply with reporting, invoicing, and system requirements Maintain organised digital records across systems and shared drives Support ad-hoc contract administration and reporting as required Ensure all works are fully closed and commercially ready at month-end Participate in an out-of-hours support rota as required ? Ensure appropriate escalation and response during out-of-hours incidents Other Ad-hoc duties as required.
Qualifications and experience Previous experience in a similar facilities role, ideally within a retail or multi-site environment Must possess excellent organisation skills Proven experience managing multi-site commercial or retail contracts.
Strong knowledge of hard and soft FM service lines Experience using CAFM systems Commercial awareness with experience supporting budgets and billing Excellent organisational, communication, and problem-solving skills Must possess a dynamic approach to achieving continuous improvement.
Proficient in Microsoft suite.
Commercially aware with a strong focus on accuracy We are looking forward to hearing from you
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