Job Description
The Customer Account Manager is responsible for proactive support and service to an assigned portfolio of small to medium-sized clients via telephone or email. The role includes account maintenance, growth, increased profitability, overall client satisfaction, and projects to identify opportunities to enhance the profitability of the client relationship.
Responsibilities
Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced. Ensure that upselling and cross selling where appropriate is introduced.
Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.
Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.
Sells a full range of merchant processing products and services. Achieve set monthly targets and KPI's set by line manager.
Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls. Responsible for forecast of revenue & in year new business.
Update the CRM systems with the outcome and success of each communication with the customer.
This role is the escalation point for both internal and external client issues.
Qualifications required
At least 2 years’ experience in a customer account management role in a sales driven environment.
Evidence of consistently hitting and overachieving revenue targets.
Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business.
Excellent time management and organisational skills.
Proven ability to develop and maintain relationships at all levels of a company.
Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively.
An influential and highly effective communicator (verbal, non‑verbal, written) with strong interpersonal skills.
A team player able to work and support colleagues across a multinational organisation.
A willingness to accept change and the ability to maintain effectiveness in a changing environment.
Strong relationship building and influencing skills.
Leaving Certificate or equivalent as standard.
Competencies
Drive for Results
Hold self and others accountable to consistently achieve meaningful results.
Collaboration
Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
Agility & Innovation
Ability to move and learn quickly to support a fast paced team and business.
Inclusion
Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
Risk Management
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conduct oneself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly, is consistent in one's words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Schedule and Location
The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. This role requires working from a U.S. Bank location three (3) or more days per week.
Controlled Function and EFS
This role has been identified as a Controlled Function (CF 4) under the Central Bank of Ireland’s Individual Accountability Framework Act 2023. Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.
This position is not eligible for visa sponsorship.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
Closing Date
Posting may be closed earlier due to high volume of applicants.
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