Customer Support Team Leader Job Description
This role involves leading, organizing and inspiring a team of Customer Support Specialists to deliver exceptional customer experiences. Key responsibilities include:
* Providing attentive, empathetic and helpful support to customers via phone, email and chat.
* Troubleshooting issues, negotiating solutions and providing information in a professional manner.
* Communicating effectively with customers to create strong relationships between Soundstore and its clients.
The ideal candidate will be highly organized, curious and capable of leading a team. They must have excellent communication skills in English both written and spoken, as well as people skills necessary for dealing with customers professionally.
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The successful applicant will work 40 hours over five days between Monday to Sunday from one of our stores but there is the flexibility to work from home part time.
A background in electrical retail or similar would be advantageous but not essential as full training will be provided.-->,