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Are you customer centric with a passion for exceptional customer experience?
Are you a leader who enjoys motivating and coaching teams?
Are you driven by a relentless business results focus to meet specific individual and team goals?
What is the Role:
As a Sales & Service lead with particular BCA responsibilities in our Artane Branch, you will play a key role in supporting and executing our vision to be the best SME bank in every community.
We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market, and generating value for AIB.
Your focus will be to lead, coach/empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements.
Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted.
You will also be expected to play an active part in supporting the SME community and key external stakeholders in the above branch as well as supporting our colleagues and business across the Micro Market and wider Region.
Key accountabilities:
Coach, develop and motivate your team to achieve each branches goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork.
Lead, manage, motivate, and develop a high performing team and work collaboratively with Product Partners & Business Pillars to deliver business plans with specific responsibility for delivery of key SME sales targets, digital enablement, people management metrics, risk management metrics and customer experience scores.
Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences.
Drive productivity, efficiency, capacity creation and service excellence within the branch, with primary focus on ensuring accuracy of information and speed of delivery to provide exceptional customer experience.
Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI's and community groups ensuring that we leverage the full capability of AIB's suite of supports including Homes/BBBN, CIB, etc.
Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships.
Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda.
Ability to demonstrate competency in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity.
Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation.
QFA qualified or working towards qualification (minimum APA Loans & APA S&I)
Why work for AIB?
Some of our benefits include:
Variable Pay
Employee Assistance Programme
Family leave options
Please click here for further information about AIB's PACT – Our Commitment to You.
Key Capabilities
Ensure Accountability
Customer First
Eliminates Complexity
Develops & Empowers
If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Talent Acquisition team at ******
AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity.
We are committed to providing reasonable accommodations for applicants and employees.
Should you have a reasonable accommodation request please email the Talent Acquisition team at ******
Disclaimer:
Unsolicited CVs sent to AIB by Recruitment Agencies will not be accepted for this position.
AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
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