Job description
Marlin operates a collection of lifestyle hotels, aparthotels & serviced apartments across the capital cities of Dublin and London. We have an exciting opportunity for a Housekeeping Assistant Manager to join our highly successful team here in Marlin Hotel Dublin.
Marlin hotel is looking for an experienced, standard driven Housekeeping Assistant Manager with passion, drive and enthusiasm. The Housekeeping Assistant Manager assumes full responsibility for the operation of this important Hotel function.
The primary duty will be to maintain standards while delivering a guest experience that is consistent with the Marlin's collection values. You will proactively drive strategies to deliver product enhancements and operating efficiencies whilst ensuring highest levels of guest satisfaction is consistently exceeded. Additionally excellent communication and attention to detail will be required.
Responsibilities will include:
* Reporting to the Head Housekeeping Manager the successful candidate will assume full responsibility of this busy department and attend communication meetings as appropriate to include daily briefings and management meetings.
* To positively promote the Hotel's reputation and as a destination of choice for repeat business in Dublin through exception levels of customer service.
* To proactively plan the housekeeping department on a daily, weekly and annual basis in relation to staffing as necessary.
* To delegate daily duties to colleagues and ensure all work areas are covered.
* To supervise and check rooms ensuring high standards are being maintained at all times.
* To ensure all mandatory & job-related training is completed and to the highest of standards.
* Ensure a high standard of cleaning in bedrooms, public areas.
* Leading, monitoring, motivating, coaching and inspiring the team, providing guidance and support.
* Ensure there is always clear communications between departments.
* Check all logs are completed in the maintenance and lost property reporting systems.
* Ensure stock and linen is ordered and par levels maintained.
* Check all stores are kept tidy, Stock control including damaged stock.
* Work closely with the reception and reservation teams ensuring rooms are being made available as per guest requirements and in a timely manner.
* Monitor and document all cleaned areas and report and damages.
* Ensure all cleaning equipment is in proper working conditions.
* To ensure that reasonable care is taken for the health and safety of colleagues and customers and any third-party providers on site.
This Job Description is drawn up with flexibility in mind. The above is not an exhaustive list of duties and you will be expected to perform different tasks as required.
The ideal candidate:
* Previous management experience, minimum of 1 years in a similar role or supervisory role is essential.
* Be able to provide a superb guest service and have excellent communication, people skills and interpersonal skills.
* Excellent leadership skills.
* Excellent attention to detail in delivering customer care standards.
* Be able to multi task and be willing to help where required in all areas of the hotel.
* Ability to cope well under pressure.
* Be flexible, adaptable, approachable and lead by example.
* Be available and flexible for early starts and late finishes, weekends and bank holidays.
* Eligible to work in Ireland full time.
Hotel: Marlin Hotel Dublin
Location: 11 Bow Lane East, St Stephen's Green, Dublin 2
Contract: Permanent Contract subject to a 6-month probation period.
Hours: Full Time 40 hours per week
Shift Pattern: Monday to Sunday
Work Authorisation: Ireland(required)
Job Types: Full-time, Permanent
Pay: €33,000.00-€37,000.00 per year
Work Location: In person