Operations Manager
Location: Columbus (Dublin), OH
Position Type: Full Time
Company Overview
Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it’s a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that is not only safe & secure but also FUN, where every day is exciting.
Job Summary
We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities
* Supervise a diverse team of 15‑50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.
* Maintain accurate records of employee attendance and performance metrics on a daily basis.
* Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.
* Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.
Principal Duties and Responsibilities
* Plan and organize day‑to‑day operations to optimize productivity and efficiency across all attractions.
* Implement strategies to enhance team performance, safety protocols, and customer service initiatives.
* Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.
* Maintain a proactive safety‑focused attitude, ensuring that all operations comply with safety standards.
* Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.
* Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.
Skills and Competencies
* Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.
* Excellent attention to detail and a commitment to operational excellence.
* Passion for hospitality and delivering exceptional customer service.
* Effective time management skills and the ability to prioritize tasks in a fast‑paced environment.
* Strong communication skills, with the ability to motivate and inspire a diverse team.
Education, Qualifications, and Experience
* Must be at least 21 years of .
* Must have a high school diploma or GED; or equivalent combination of relevant education and experience.
* Must have at least one year of management or supervisory experience.
* Experience in Restaurant/Food & Beverage Management is required.
* Must be able to work weekends and holidays.
* Must be able to work up to 45 hours per week, available every weekend.
* Able to stand for long periods of time.
* Able to lift 39 lbs unaided.
* Valid driver’s license required.
* Authorized to work in the United States.
Benefits Overview
At Five Star Parks, our comprehensive benefits package is designed to support the well‑being, growth, and long‑term success of our team members. We offer competitive compensation, health coverage, flexible work arrangements, and opportunities for professional development— all aimed at prioritizing what matters most to our employees. Full‑time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting requirements. Generous time‑off policies, including paid time off and sick leave, help ensure a healthy work‑life balance. Part‑time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one‑year service and eligibility criteria.
Equal Opportunity Employer
Five Star Parks & Attractions is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, genetic information, or any other protected class in accordance with applicable law. Five Star Parks & Attractions participates in the E‑Verify program.
Application
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