Medical Secretary 11 month FTC - UPMC Cleaboy - Waterford
Location: Cleaboy Business Office - Unit 4
Job type: Fixed Term
Overview Of Role
The Medical Secretary team provides administrative support to a selection of Consultants across a number of specialties in UPMC Cleaboy. Responsible for the efficient processing of all the Consultants’ practice, patient pathway, and delivering an excellent patient experience throughout the Hospital.
Primary Duties And Responsibilities
* Responsible for the medical secretary function for the Hospital suites. Meet, greet and book in patients on the day of the clinic in an efficient manner.
* Understand the patient pathway throughout the Hospital.
* Provide an efficient service in setting up and expanding clinics as required. Promptly deal with phone calls and referral letters from GPs. Contact patients regarding appointment times and fees to be paid.
* Request and gather information from other hospitals as required by consultants, such as scans, histology reports, pathology reports, etc.
* Handle cash payments for the consultants and ensure entries are made on the system and balanced daily. Ensure billing of patients is prompt and accounts are up to date.
* Complete any medical reporting required after consultations and send copies to referring GPs and consultants.
* Deal with patient enquiries promptly.
* Maintain proper and efficient filing systems for each consultant. Keep the practice software updated (Immeddoc/TPRO).
* Liaise with and maintain excellent working relationships with other members of the hospital multi-disciplinary team to ensure high levels of patient service.
* Work closely with hospital referrals and scheduling teams, adhering to the hospital booking policy to ensure patients are booked within the correct timeframe.
* Answer telephone calls in a polite, courteous, and professional manner, take messages, and distribute calls as appropriate. Carry out training duties as necessary for relief staff/work experience staff for holiday cover.
Qualifications & Experience
* Medical Secretary or Business Secretarial Qualification desirable.
* Minimum of 2 years’ experience in a similar role.
* Previous experience working within a healthcare setting or similar is advantageous.
* Excellent knowledge of Microsoft Office Packages.
* Experience of Immeddoc and TPRO desirable.
Job Specific Competencies And Knowledge
* Excellent administrative and organizational skills.
* Knowledge of general office procedures is essential.
* Proficient knowledge and use of Microsoft packages is essential.
* Ability to work in a fast-paced customer-based environment.
* Experience in change management and willingness to continuously improve under lean thinking strategy.
Personal Competencies
* Excellent interpersonal skills and the ability to communicate effectively with management, consultant staff & patients, the public, and outside agencies.
Equal Opportunity Statement And Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny, with outpatient care at the UPMC Carlow Outreach Centre and other UPMC facilities nationwide.
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