Highfield Healthcare is seeking a highly organized and motivated Administrative Officer / Medical Secretary to support the daily operations of its busy Day Clinic and Outpatient services in Lucan.
The successful candidate will play a key role in delivering efficient administrative and secretarial support to Consultant Psychiatrists, the clinical team, and the wider Patient Services department. This is a fast-paced, patient-focused role requiring strong organisational skills, attention to detail, and a professional approach to communication and service delivery.
Contract
Permanent, Full-time
Working Hours
Monday to Friday 9am to 5pm
Location
Unit 2, The Griffeen Centre, Lucan, Co. Dublin
Responsibilities
Manage front-of-house reception and act as the first point of contact
Support patient admissions, discharges, and transfers
Coordinate appointments, referrals, and outpatient clinic schedules
Maintain accurate patient records and ensure compliance with data protection regulations
Provide administrative and secretarial support to consultants and clinical teams
Handle insurance processing, billing, and follow-up on outstanding payments
Ensure timely communication with patients, families, and stakeholders
Assist with HRB submissions and administrative reporting
Contribute to team projects and support training of new staff
Eligibility Criteria
Each candidate and every person holding office must:
Possess minimum Leaving Certificate. Medical Secretarial Qualification is a distinct advantage.
Minimum 2 years’ experience in an administrative/secretarial role required.
Have excellent PC, MS Office, typing skills
Have excellent PowerPoint skills
Be customer-oriented and of good character
Have a proven ability to work in a busy environment, multi-task and prioritise effectively while maintaining excellent standards of service delivery
Display a friendly and outgoing disposition as well as an ability to remain calm and effectively manage in an emergency
Excellent communication, interpersonal skills and telephone manner required
Ability to work on own initiative essential as well as part of a dynamic team and enjoy change and development is a bonus.
Flexibility will be required with respect to working hours and assigned tasks and duties
Desirable
Previous experience working in a busy medical administration role
Key Competencies
Strong organisational and time management skills
Attention to detail and commitment to high-quality service
Problem-solving and decision-making ability
Teamwork and collaboration
Adaptability in a dynamic work environment
Highfield Healthcare is an equal opportunities employer committed to diversity, inclusion, and creating a supportive workplace where all employees can thrive.
All posts are subject to satisfactory references, medical and Garda vetting.
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