Receptionist/Treatment Coordinator Opportunity
Smiles Dental Care, 14 Ballymoney Road, Ballymena, BT43 5BY
Full-Time Hours Available, Clinical Days: Monday to Saturday
Are you an organised, friendly, and professional individual with experience working in a dental reception environment? If so, we’d love to hear from you!
Due to continued expansion at Smiles Dental Care, we are recruiting a Receptionist/Treatment Coordinator to join our friendly and patient-focused practice.
About Us
Smiles Dental Care is part of a well-established dental group with 100+ surgeries across 35 practices throughout Northern Ireland and the North West of England. We offer a full range of treatments, including general dentistry, NHS services, aligners, implants, restorative dentistry, and cosmetic treatments.
The Role
This role is perfect for someone who enjoys supporting patients throughout their dental journey and thrives in a busy, team-focused environment.
Full-time or Part-time hours available
Working hours between 8:00am and 7:00pm
Clinical days Monday to Saturday
Final working arrangements will be discussed at the interview stage
Key Responsibilities
Appointment & Reception Management
Greeting patients and providing a professional, welcoming experience
Booking and managing appointments, and supporting daily reception duties
Administration & Record Keeping
Managing patient records accurately
Responding to phone, email, and in-person enquiries
Ensuring smooth day-to-day practice operations
Treatment Coordination
Supporting patients through treatment consultations
Explaining treatment options, costs, and processes clearly
Assisting with payment plans and finance applications
Financial Processes
Assisting with deposits, private treatment payments, and finance systems
Practice Support
Supporting marketing activities, promotions, and open days
Working closely with the clinical and administrative teams
What We’re Looking For
Experience: Minimum 1 year working in a dental practice
(Dental Nursing Experience Is a Bonus But Not Essential
Communication Skills: Confident, approachable, and patient-focused
Technical Skills: Comfortable using dental or medical software systems and Microsoft Office
Knowledge: Understanding of implants, cosmetic dentistry, and aligners is desirable
Team Approach: Positive, reliable, and committed to delivering an excellent patient experience
What We Offer
Competitive Salary: dependent on experience
Growth & Progression: training, development, and future career opportunities
Performance Incentives: bonus opportunities linked to private patient treatment uptake
Modern Working Environment: digitally equipped practice with up-to-date systems
Ready to Apply?
If you’re looking for a flexible and rewarding role with the potential to grow into a permanent position within a supportive dental practice, we’d love to hear from you.
Click ‘Apply’ to join Smiles Dental Care as a Receptionist/Treatment Coordinator
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