We've worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role. Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.
We believe the diverse work we do really matters – whether we are connecting people and businesses to complex fibre networks, supporting large industrial projects and utilities, building modular spaces in which to learn, work or play, or delivering creative events to inspire and entertain.
Responsibilities:
* Typically working a full Saturday and 2 other evenings
* Answering and resolving inbound call enquiries and demonstrating ownership of customer issues in terms of follow up and escalation of issues
* Dispatching jobs to Field Technicians and maintaining close contact with Technicians to ensure that customers appointments are kept
* Responding to Technician queries, verifying appointments and ensuring issues are dealt with efficiently
* Providing Technicians with technical information as required
* Assume ownership and responsibility for all assigned calls and ensure strict adherence to Service Level Agreement (SLA)
* Ensuring database is kept up to date with all correspondence
* Maintaining an up-to-date knowledge of products and procedures to deal with calls efficiently
* Compiling call logs and reports on a daily and weekly basis
Requirements:
* Previous experience working in a high-volume inbound call centre environment preferred
* Experience using Microsoft Word, Excel & PowerPoint
* Ability to work on own initiative and act independently whilst being able to work successfully as part of a team
* Flexibility in line with business requirements
Benefits:
* Pension plan
* Life assurance – 4 times your annual salary
* Employee assistance programme
* Refer a friend scheme
* Maternity pay
* Employee discounts – on hotels, gyms, electronics and more
* Educational assistance
* Career progression opportunities
* Long Service Awards