Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
1. Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
2. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
3. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of an Operations Analyst, Partner Management at Coupa:
As an Operations Analyst responsible for partner management, you will be a key member of a growing global team supporting Coupa’s reseller program, partner payments, and revenue reconciliation. Your primary focus will be consolidating existing partner billing and usage activities and supporting the creation of new selling motions via partner resellers.
This role involves working with internal stakeholders supporting partner relationships, including future acquisitions and new engagements. There is also a data component, ensuring that our gainshare reporting scripts reflect current contract terms and agreements.
The ideal candidate is passionate about accurate processes, capable of supporting multiple organizations, and managing reporting responsibilities for third-party partners and customers. A finance background with an interest in automated reporting and SQL is a plus.
What You'll Do:
1. Build operational framework for new reseller partner program, including Salesforce requirements, order form support, and partner payment processing.
2. Manage monthly partner finance activities such as expense reconciliations, invoice management, and related reporting.
3. Develop partnerships with stakeholders in FP&A, Accounting, Revenue, and Partner Alliances.
4. Ensure smooth transition of partner finance, reporting, and tracking requirements from current teams.
5. Review open POs for funding and expiration, coordinating with owners on additional funds.
6. Support review of new partner agreements and integrate them into reporting scripts and processes.
7. Review partner billing and rebate agreements to ensure aligned processes.
8. Order support for supply chain and marketplace partners.
9. Document partner expense/income processes for business continuity.
10. Support internal teams managing partner processes across various functions.
11. Participate in ad-hoc operations projects as needed.
What You Will Bring to Coupa:
1. Strong communication skills and ability to work with US-based teams.
2. Proficiency in Salesforce and Excel.
3. Methodical, analytical approach.
4. Ability to handle multiple projects simultaneously.
5. Detail-oriented with finance project experience.
6. Experience in process mapping and documentation.
7. Background in business operations or financial analysis.
8. Operational efficiency mindset and innovative thinking.
9. Proficiency with Office, Google Suite, Salesforce, especially Excel.
10. Proactive, highly productive, minimal oversight needed.
11. Strong analytical and quantitative skills.
12. Effective communicator across organizational levels.
13. Willingness to engage hands-on with all projects.
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Coupa is committed to equal opportunity and a welcoming, inclusive environment. We ensure fair decision-making in hiring, compensation, and performance evaluations, providing equal employment opportunities to all qualified candidates.
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