Job Title:
Pension Administrator Systems Analyst
Job Type:
Permanent
Location:
Remote (Ireland-based applicants only)
Overview:
A dynamic opportunity has opened up within a rapidly expanding SaaS technology company serving the financial services and insurance sectors. With ambitious growth plans for 2025 and beyond, they are looking for a highly motivated and experienced Pension Administrator Systems Analyst to join their team. This is a critical role within the business, ideal for someone who thrives in a fast-paced environment, loves solving complex problems, and enjoys working closely with clients to deliver an exceptional user experience.
The Company:
My client is a leading provider of Insurtech solutions in Ireland, offering cutting-edge CRM, compliance, client engagement, and comparison tools to brokers and financial advisors across the country. Their platform is used daily by thousands of industry professionals, and they collaborate with all major product providers in the market.
The Opportunity:
As the Pension Administrator Systems Analyst, you will be at the heart of our client operations—supporting, onboarding, and engaging users while collaborating across internal teams to improve products and services. This role combines technical acumen, customer service, and business analysis in a way that directly influences customer satisfaction and product development.
THIS IS A BRAND NEW PERMANENT ROLE
THIS ROLE IS FULLY REMOTE
THIS IS A €40,000 - €45,000 BASE SALARY ROLE WITH A PACKAGE
THIS IS A MIX OF TECHNICAL SUPPORT, OPERATIONS, ALL DONE IN A CLIENT FACING MANNER
THIS IS A 1ST LINE CUSTOMER SUPPORT TYPE OF ROLE WITH A CLEAR CAREER PATH LINED OUT
Key Responsibilities:
* Answering emails from brokers and assisting colleagues with queries in relation to commission and brokers access to their insurance portal.
* 2+ years of customer-facing experience within the insurance domain
* Any exp within in the life / pensions / broker industry would be a big plus
* Self starter with good analytical problem-solving skills who loves to seek out problems and solve them
* Setting brokers up with web access and provided access to commission codes.
* Co-ordination of agency team email inbox ensuring all emails are answered in a timely manner, queries may relate to broker centre access to view commission, more detailed breakdown of commission payments and amendment of broker details on file.
* Setting up sub agent codes for policies to be allocated under to be viewed on the platform.
* Transferring policies to other agencies for commission payments.
* Generating manual payments of commission, clawback & bonus payments to brokers using excel.
* Issuing commission statements to all brokerages.
* Processing brokerages requests for indemnity and setting up indemnity meetings with management to assess the indemnity applications.