To take responsibility for customer dispatching, invoicing, customer liaison. To provide administrative support to operations managers relating to scheduling and planning of work Duties and Responsibilities Acknowledge sales orders to customer and confirm delivery dates Input sales orders onto designated software as required Amend delivery dates as required Inform customer about price changes, and update system. Assist with daily checking of packing lists, resolving any issues with production control Prepare customer invoices and process despatches accurately on a daily basis Respond and resolve any customer queries in relation to despatches, invoices, PODs and credit notes. Update Daily sales and daily despatch. Manage all processes relating to exports and ensure paperwork completed and filed correctly Build a professional relationship with customers and potential customers to project a positive image of the company Update POD Archive Generating schedules from ERP system Closing orders and generating packing sheets Build a professional relationship with customers and potential customers to project a positive image of the company Deal with any telephone queries which can be addressed and provide correct information General administrative duties including typing correspondence, photocopying and scanning of documents, filing Update POD Archive To comply with the company's site rules and procedures at all times To comply with the company's Health & Safety Policy and use of PPE at all times. Any other reasonable duties which may be assigned to you by your supervisor or manager. Skills: Excel spreadsheet Scheduling Production Production administration Printing Purchase Orders Managing orders Uploading Files