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This is an initial 6-month contract with the potential to extend. Immediate start. The Operations Business Analyst is a key role within the Operations department, providing cross-functional support to ensure the smooth running of business-as-usual (BAU) activities. Suitable candidates must be bilingual and fluent in French and English.
This position involves various tasks including reporting, system development, training, process optimisation, project participation, and effective communication with stakeholders.
Key Responsibilities:
1. Process optimisation:
o Conduct gap analyses and facilitate workshops with internal referents and experts to address operational needs and challenges, ensuring alignment with B2B environments and migration projects.
o Perform business and operations modelling and generate activity reports to support decision-making and improve efficiency.
o Leverage technology to enhance customer journeys, optimize processes, and drive digital innovation, including customer journey mapping and implementing customer-centric strategies.
o Assess customer needs, identify pain points, and propose solutions for a seamless experience, focusing on automation and simplification.
o Design process workflows, publish new procedures, and build training materials on new tools and processes.
2. Projects and Communication: (Details to be specified further)
Profile Requirements:
* Bilingual in French and English (mandatory)
* Experience in business process optimisation
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work effectively in cross-functional teams
* Proficiency in creating training materials and conducting training sessions
* Experience in project management and system development
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