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Operational services manager

Kilkenny
beBeeOperational
Service manager
Posted: 19 October
Offer description

Experience an exceptional career opportunity as a seasoned Operational Services Manager with a prestigious client in the hospitality industry. This dynamic role offers the chance to lead the day-to-day operations of a hotel, ensuring seamless guest experiences and optimal departmental performance.


The Key Responsibilities:

* Oversee and coordinate the daily activities of front office, food and beverage, and housekeeping departments
* Provide excellent customer service by responding promptly to guest queries, complaints, and special requests
* Lead and motivate team members on shift to deliver outstanding results
* Manage opening and closing procedures, maintaining high standards of efficiency and effectiveness
* Conduct regular floor walks to ensure compliance with health and safety regulations
* Communicate effectively with senior management to report on daily operations and guest feedback


The Requirements:

* Prior experience in a supervisory or operational management role within a hotel environment
* Strong communication, leadership, and organisational skills
* A passion for delivering exceptional customer service and creating memorable guest experiences
* Flexibility to work a variety of shifts, including evenings and weekends
* Ability to lead by example in a hands-on and approachable manner
* Must be living in Ireland and have the right to work in the Republic of Ireland
* Relocation packages are available


The Benefits:

* A competitive salary package and bonus structure
* Opportunities for professional growth and development
* A dynamic and supportive work environment
* Access to ongoing training and education programs

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