OverviewJoin to apply for the Senior Technical Writer role at SITA.We are the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations drive the success of the world’s air travel industry. We partner with over 2,500 transportation and government clients across 95% of international hubs, delivering fresh solutions and cutting-edge technology to improve operations. Are you ready to be part of something big?The adventure begins right here, with you, at SITA.PurposeAs a Senior Information Designer / Technical Writer, you will be responsible for creating, maintaining, and optimizing user-centric documentation that drives operational excellence and enhances end-user performance. This role focuses on developing both external and internal content—such as user guides, configuration manuals, online help, and system/process documentation—that empowers users to complete tasks effectively with minimal support. You will collaborate with product owners, subject matter experts (SMEs), and cross-functional teams to contribute to new product implementations and major system enhancements by designing clear, task-oriented content aligned with user needs, business goals, and documentation standards.ResponsibilitiesConduct requirement gathering sessions with SMEs, developers, and process owners to align content scope with system changes and business objectives.Design and develop intuitive, task-based documentation that enables users to complete workflows efficiently and accurately.Translate complex technical concepts and system workflows into clear, concise, and accessible content using a user-centric design approach.Maintain, revise, and update content to reflect new product releases and enhancements, ensuring documentation remains accurate and relevant.Contribute to the evolution of documentation standards, templates, and content governance practices to support consistency and reusability.Manage multiple projects or large-scale documentation efforts with project management fundamentals, providing input on tasks, dependencies, and timelines to project managers and product teams.Participate in peer reviews and cross-functional collaboration to maintain high-quality standards and continuously improve deliverables.Experience & QualificationsSome years of experience in technical writing or developing training curriculums. Bachelor’s degree required in:Technical Writing, English, Journalism, or a related disciplineInstructional Design, UX Design, or Content DesignWhat We OfferWe value diversity and operate in 200 countries with 60 languages and cultures. Our inclusive environment supports flexible work arrangements, including remote options where possible.Flex Week: Work from home up to 2 days/week (depending on your team’s needs)Flex Day: Make your workday fit your life and plansFlex-Location: Take up to 30 days a year to work from any location in the worldEmployee Wellbeing: Employee Assistance Program (EAP) for you and dependents 24/7; Champion Health for wellbeing needsProfessional Development: Access training platforms, including LinkedIn LearningBenefits: Competitive benefits that align with local market and employment statusEqual Opportunity: SITA is an Equal Opportunity Employer. We value a diverse workforce and encourage applicants to self-identify in the application process.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketing, Public Relations, and Writing/EditingIndustries: Pharmaceutical ManufacturingReferrals increase your chances of interviewing at SITA. Get notified about new Senior Technical Writer roles in Letterkenny, County Donegal, Ireland.
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