Main purpose of jobOur office admin and support coordinators play a key part in the customers journey, booking seating assessments with clients, supporting PS's with data entry and forming part of the front line of inbound call answering along with the Customer Care team.Key Responsibilities, Duties And TasksAnswering telephone calls and emails from our customers in a timely mannerSupport with booking seating and FloorBed assessments into the relevant product specialist's diarySupport with booking training days for Occupational Therapists ie. Hotels, lunches ectWorking with the product specialist team and ISC colleagues to ensure most efficient use of PS's dayOutbound calls and emails may be required to customers to promote assessments and demonstrationsGeneral support for sales team and office staffKey goals and KPIsGeneral support of office staff and product specialistsAssessment bookingsAnswering callsEnsuring data entry is up to dateGeneral expectationsMaintain personal and professional development to meet the changing demands of the job and participate in appropriate training activitiesUndertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training coursesUndertake health and safety duties commensurate with the post and as detailed in the Company's Health and Safety PolicyAct as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the publicLive and breathe our core values - insight, determination and integrity; deliver to our mission statement and promote the Company's long-term visionRequirementsQualifications and trainingExperience And KnowledgeIt is desirable that the postholder has:Customer service experienceAdministration and data entry skillsRelevant product and industry knowledgeSkills And AbilitiesIt is essential that the postholder has:Effective and confident telephone skills, with an excellent level of EnglishA good understanding of geographical areas across the countryAbility to learn to use internal diary systems and Google mapsAbility to calculate travel time accurately between locationsAbility to work effectively in a teamGood ICT skillsOther RequirementsIt isessentialthat the postholder has:Attention to detail, with good planning and organisational skillsDrive and enthusiasmPositive, confident and determined approachContinuous improvement mindsetBased in NewbridgeBenefitsCompany laptop providedAnnual leave: 25 days per year + public holidaysTraining and development opportunitiesCompetitive salaryAbout Accora:We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us